Money not topped up

The money has been deducted from my bank successfully few days ago. I still have not received any top up. My package has expired. 
please upgrade my package.

edit o2 Gerrit 04.12.2024 double posting moved to own thread

Hello ​@Roma Khalil,

welcome to our o2 Community 🙂

I have moved your posts together.

Did you order a new pack with data for your prepaid number after topping up via bank transfer?

If you ordered a new pack, did you receive a confirmation via SMS or via E-Mail?

Best Regards,

Gerrit

Thankyou for reply:
No I am waiting for the money to be topped up, so i could order a new pack.
I did not receive any message that money has been credited.

I tried to order a new pack and I received a message, but since no money was there. It was cancelled.

Hello ​@Roma Khalil,

I could take a look, on Saturday your prepaid number has been topped up and then the prepaid data pack M with 5GB for 9,99 € has been activated.

Best Regards,

Gerrit

No, I am talking about another amount. The only reason, I topped up this amount because the money from my bank was not credited. I credited 50 euro. I could send you the transaction details, please look at those for me. 
My 50 euro is still not credited. 
Only 10 euro from sms is topped up.

Hello ​@Roma Khalil,

did you transfer the 50 € to this account of us: 

Hypo Vereinsbank AG
IBAN: DE73 7002 0270 0005 7169 77
BIC: HYVEDEMMXXX

And did you use your phone number plus the 4-digit check number? 

You will recieve this number by sending a free SMS to 56656, with the content “Bank”

Best Regards,

Gerrit

Hey ​@Roma Khalil 🙂
I hope that your payment has been found. If we can still help you with this, please let us know here 💙

Kind regards

Kathi

Hello, 
Yes thankyou!
It was refunded back to me 

Hi ​@Roma Khalil, I'm very happy about that and thank you very much for letting us know 🙂

If you have any further concerns or questions, we will be happy to help you.

Kind regards, Ines.

​@o2_Ines  ​@o2_Kathi  ​@o2_Gerrit 
Hello 
I have the exact same situation .
I have transferred 14 Euros from my commerzebank account to my O2 account on Saturday 15th March and it has not been credited in my O2 account. I have to again transfer(15 Euros) from my crd to recharge it.
But my 14 Euro money is still not credited.
Kindly help. Here is the screenshot of my bank transfer and also of my O2 account credit details

​@o2_Ines 
i got the money in my account
thanks

Hey ​@sandy2025,

welcome to our O₂ Community 💙

Nice to hear, that the issue is already fixed. I guess there was a typo anywhere in the transfer? 
If not, we are curious to know, why it didn’t work out in first place (just in case someone has the same problem in the future 😄)

Thank you, have a good weekend