Hey O2 Team, Kindly I need your help for my mobile phone number that was unfortunately deactivated by your side couple of days ago probably for contract expiry! Since I’m abroad travelling these days and would be out of Germany till beginning of February so my question is: Is it possible to renew/ extend or choose new contract online or following your help assistance? If not and I’d wait till February to choose a new contract, is my number will still be the same till then which is the most important thing for me saving my number! Thanks in Advance 🙂

Hi @iSchnappi,thanks for your quick reply. I reactivated your contract now. If you like to receive an offer for the 1st February, please contact us here in our English community at the end of January. Loving greetings,Tobias

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Hey O2 Team,

Kindly I need your help for my mobile phone number that was unfortunately deactivated by your side couple of days ago probably for contract expiry!

Since I’m abroad travelling these days and would be out of Germany till beginning of February so my question is:

Is it possible to renew/ extend or choose new contract online or following your help assistance?
If not and I’d wait till February to choose a new contract, is my number will still be the same till then which is the most important thing for me saving my number!

Thanks in Advance 🙂

Seite 2 / 2

Hey O2 Team,

Please I'd like to check on my contract situation before Aug. 15th and is this a date that I could renew or terminate my contract?

Cheers 🙂

Hi @iSchnappi,

the 15th of August is the very last day on which you can send your request for a termination of your contract if you want it to end on 15th November 2019. Beyond that day, it will simply continue for 12 months until 15/11/2020.

If you'd like to change your contract (and get a different tariff or a different data volume, for example) you can do so any time by writing a direct private message to @o2_VVL: Just specify which tariff, data volume, or smartphone you're interested in and they will answer you directly to make you a good offer.

If you choose a new contract, it will have a runtime of 24 months which will start the very day you actually change your contract, i.e. the runtime will not be added to the remaining months of your current contract.

Best regards,

Jan.

Hey Jan,

Many thanks for you answer!

That means I can change my contract to a new different tariff with a new smartphone for example at any time during my current running contract? like till the end of this year I can renew/ update to a new 24-months contract?

Have a nice one 🙂

Absolutely correct @iSchnappi.

Greetings,

Katja

Hey all :)

Wish you’ve enjoyed a lovely holiday and may the new year ‘ll be full of light and happiness.

I’d like to get a new iPhone for the new year with my contract now, so please offer me your best latest Apple offers e.g the new iPhone 11 pro to be added to my Tarif?

Looking forward to your nice offer ;)

Cheers

Hey @iSchnappi,

i also wish you a happy new year :blush:

Do you need only a new phone or do you want to change and/or a contract extension?

Greetings,

Flo

Hey :)

I’d like to have a new phone to my current contract. but also would like to know if it’s possible with the current contract to be extended or how to proceed, please? so could you please give me both options that you’ve mentioned above?

Thanks in Advance :)

Hi @iSchnappi ,

can you please send us a private message to @o2_VVL ? We will create you an offer then.

Best Regards,

Marc

Dear @iSchnappi ,

we received no message from you, are you still interested in an offer?

Kind regards,

Andrea

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