Mobile phone Exchange policy in store

For your information: In Germany you are supposed to look either at details like this in store or order online where a 14 day refund law applies.

As far as o2 concern ,I didn’t find any info regarding Exchange in store , except employee from o2 shop.and it’s  frustrating.

You only need to be informed if there is a policy which differs from the legal situation, which is that there is no return right for goods purchased in a shop. There is no right to exchange goods either.

There is an exception though. Are you paying for the phone in instalments or did you pay in full? If you are paying in instalments you can cancel the contract within 14 days.

As I mentioned I did pay in full ! 

Than the gold one is yours.

Hi @AlAmin007,

thanks for your message and welcome to our English community.

And thanks for the support of @bs0 and @Denner.

Unfortunately, I cannot offer you any other solution. If the shop refuses to exchange the phone, you only have the possibility to sell the phone.

You can also buy a nice case in the colour of your wish. Then you do not see the gold colour anymore.

I hope that you still find a convenient solution for you.

Loving greetings,

Tobias