Misunderstanding causing unnecessary tariff purchase

Hello ​@nesrinderindemircioglu ,
welcome to our o2 Community.
We are sorry to hear that there has been a misunderstanding.
Please visit the shop and request cancellation of the contract.
Then feel free to get in touch here and let us know how it went. 
Kind regards, 
Solveig 

Moin Moin,

read this page please:

https://www.evz.de/en/shopping-internet/online-shopping/right-of-withdrawal.html

Hello ​@nesrinderindemircioglu ,

I wanted to check if you've already visited the shop. Have you been able to resolve the issue with the unwanted contract?

Please keep us updated and let us know if there's anything we can do to help 🌼

Kind regards, Rebecca

hi, i went to the store and talked to them but sadly nothing was resolved. 

Hey ​@nesrinderindemircioglu ,

I’m sorry that visiting the shop didn’t help 😞 What were you told during the visit? Did you take any further steps to clarify the matter?

I have now noted your request and forwarded it to the relevant department. I cannot estimate how long it will take to clarify the matter, but you will definitely receive feedback from our colleagues.

If you have any further information on this, please feel free to share it with us here so that we can include it in the request.

Kind regards, Rebecca

At the store, they told me that buying a phone from o2 without a new tariff is not possible because of the deals between companies. So that is why i had to sign a contract with a newer phone tariff which i though was going to be my previous one. And because i already signed the contract i cant do anything about it now unless i leave germany which i cant do. Thank you for your help anyways and i look forward to the feedback from your colleagues 🙌

Good morning ​@nesrinderindemircioglu 🙂

We're sorry to hear that when you came to us to buy a cell phone, you were told that you could only get it in conjunction with a new contract. Yes, if you signed on site, there is no right of withdrawal. Do you perhaps have someone who would use/pay for or take over the old or new contract?