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MacBook Pro

  • June 13, 2022
  • 8 Antworten
  • 59 Aufrufe
M
Besucher:in

Hi, i’m ordered a MacBook Pro for 24 months and unfortunately i’m can’t take it from the delivery man. 
I get a mail, it was written that the order would be canceled. So i’m trying to order again and the O2 canceled again and again. 

o2_Antje: Moved to Englisch Community

Lösung von o2_Marco

My pleasure. 😊

When I didn´t understand your messages right, then I am sorry for this. Is it right, that it was 4-5 times not possible for you to pick up the package? Of course o2 will cancel the orders then every time, because the packages comes back to us. Therefore I beg you to order the product when it is possible for you to receive the Package. Beyond that I don´t have an idea how I can help you.

Please write me, when you have futher information for me. 😊

 

Best regards, Marco

 

    8 Antworten

    o2_Marco
    • o2_MarcoTeam
    • Team
    • June 15, 2022

    Hello @Marko66,

     

    I warmly welcome you to our community. 😊

    I´m sorry, that your orders were cancelled. Is in the mail the information why your Order was cancelled?

    Best regards, Marco

    Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
    M
    Besucher:in
    • Marko66
    • Autor
    • Besucher:in
    • June 15, 2022

    Hi, yes i couldn't pick up the package from the delivery after i get an email and my order canceled. 

    o2_Marco
    • o2_MarcoTeam
    • Team
    • June 15, 2022

    Hi @Marko66,

     

    thank you for your answer. 😊

    For shure, when the Pakage cant arrive you, than it comes back to us and then we cancel the order. How many orders did you do in the meantime? 

     

    Best regards, Marco

    Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
    M
    Besucher:in
    • Marko66
    • Autor
    • Besucher:in
    • June 15, 2022

    Hi,

     

    I ordered again 4-5 times maybe, but everytime the O2 canceled. 
    Thanks for the fast answer!😊

    o2_Marco
    • o2_MarcoTeam
    • Team
    • Lösung
    • June 15, 2022

    My pleasure. 😊

    When I didn´t understand your messages right, then I am sorry for this. Is it right, that it was 4-5 times not possible for you to pick up the package? Of course o2 will cancel the orders then every time, because the packages comes back to us. Therefore I beg you to order the product when it is possible for you to receive the Package. Beyond that I don´t have an idea how I can help you.

    Please write me, when you have futher information for me. 😊

     

    Best regards, Marco

     

    Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
    o2_Marco
    • o2_MarcoTeam
    • Team
    • June 27, 2022

    Hi @Marko66,

     

    could you please let us know if your issue has been resolved? Have you further informations for us? We would be pleased about a feedback. ^^

     

    Best regards, Marco

    Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
    M
    Besucher:in
    • Marko66
    • Autor
    • Besucher:in
    • June 27, 2022

    Hi guys, everything is good! Thank all for help me!

    Have a nice day😊

    o2_Marco
    • o2_MarcoTeam
    • Team
    • June 28, 2022

    Perfect! Thank you @Marko66 for your feedback. 👍😊

    Perhaps you can find interesting informations in our news. Enjoy browsing. 😊

    I wish you all the best. 

     

    Best regards, Marco

    Was gibt´s Neues? - o2 News, zu finden unter https://hilfe.o2online.de/o2-news-3
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