lost sim card

Hello ​@Momzy,

welcome to our o2 Community 🙂

That is a shock to lose ones SIM card abroad and not having access to your phone number.

The quickest way to block the SIM card is via our prepaid hotline 0176 888 55 282, as Bumer wrote. 

Your SIM can be exchanged cost free for an eSIM, but this requires a letter with a QR code with which to activate the eSIM to be sent to your address.

Best Regards,

Gerrit

Hi, 

Is there an English number that I can call? As the above number only has German instructions.

Thank you.

No, unfortunately not for prepaid. 🤷‍♂️

Hello ​@Momzy,

were you able to have your SIM blocked and use your number again quickly? Perhaps with the help of a German-speaking friend or neighbour?

Best regards,
Katja 🐧

Hello Katja,

Yes I was able to resolve the issue and I did get a new sim card with the same number.

Thank you 😁

Hello ​@Momzy,
i am pleased that we have already been able to help you. If we can help you with anything else, please let us know here. I wish you a Merry Christmas and a Happy New Year.🤗
Best regards Bianca

Hello I lost my SIM card and I want to make new one today. I should go to o2 shop yo make new one ?

Yes, that's possible, take your ID with you. Please note that the fee is not paid in the shop, but with your monthly invoice.

Hello ​@Ahmed Ibrahim 

welcome to the o2 community.😀

I see that Bumer has already written you the right answer.
Thank you very much💙
Please let us know if you have any further questions.

Take a look around here. We are celebrating our birthday. You can also take part in our competition.
There are great prizes to be won. Good luck🍀

Viele Grüße
Daniela