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Lost prepaid SIM replacement needed

Momocho
Rang
Benutzerebene 1

I lost my Sim and I asked from O2 shop for a replacement.

they said it’s impossible by them and I have to just call prepaid services.

I called and they just talked in german and I can’t.

also I find a general call service number in English but they said just we can do it for postpaid, if you transform to postpaid we can do that for you in English.

In this time I do not want to change. just  want to get replace my sim in the prepaid contract I had before.

 

edit o2_Solveig 09.02.2023, 19:24 Uhr verschoben von Prepaid- > English o2 Community  Mobile 

18 Antworten

A

Had you already registered your phone number for Mein o2 before you lost your sim card?
If so, you can order a replacement card there.

 

https://www.o2online.de/ecare-prepaid/sim-bestellen

 

Momocho
Rang
Benutzerebene 1

I used before lost login with SMS to manage my account in Mein o2 not with complete registering .

I don’t have access to my main Email as it has two authentication with my SIM number and Ilost my phone too.

When I clicking on this link you sent it redirect to home page of O2. this o2 account I log in with not connected to my SIM number, just I register here yesterday with a new email to asking my question.

Please let me know if needs to provide any document for identification for doing the job here.

Edit o2_Cora 22.02.24: Quote removed

Momocho
Rang
Benutzerebene 1

Just one solution comes to my mind transferring the number to another operator as prepaid and returning to O2 at a time to keep the number prepaid without forcing you to learn the german language for talking with customer service and defect of customer service for prepaid in English.
please tell me if you have a better solution you have for it!

A

Maybe someone from o2 can help you. Wait here for further help.

o2_Ines

Hello @Momocho, welcome at our community.

I'm sorry you haven't been helped yet but I am happy to help you now. 😊

In general, the easiest way to get a new card is by a shop.

Do you have another shop near you, where you can ask for a new card?

We can send you a new card. Please send us a PN at @o2_Support 

Kind regards, Ines.

 

Edit o2_Ines. 12.02./13.14 Uhr

 

A

Hello @Momocho, welcome at our community.

I'm sorry you haven't been helped yet but I am happy to help you now. 😊

In general, the easiest way to get a new card is by a shop.

Do you have another shop near you, where you can ask for a new card?

Kind regards, Ines.

 

 

You can't get a replacement card for a prepaid SIM in a shop!

o2_Ines

Thank you tearsbeforecrying. 😊

But in the past it worked, or am I so wrong right now?

A

At least not for the last 6-7 years.
You can send him one directly.

Momocho
Rang
Benutzerebene 1

Great! @o2_Ines Thank you so much for helping, I applied for following you to be possible sending PN 🙏🙂

Momocho
Rang
Benutzerebene 1

@o2_Ines I getting this message when I want to send PM to you "Dieser Benutzer kann nur Privatnachrichten von Benutzern empfangen, denen er/sie folgt"
I pressed "folgt" and probably you need to accept my follow then I'll able to send a message privately

o2_Ines

Hi @Momocho, yes you are right. I have to follow you. 😃 Tahnk you very much for your patience.

Its done and you can write us now.

Kind regards, Ines.

A

@Momocho :

You try to send a message to @o2_Support or to @o2_Ines ?

Momocho
Rang
Benutzerebene 1

Thank you, I try @o2_Support as you mentioned and now I can send message there. also now I pressed "folgt" for yours @o2_Ines if needs I sending my message there let me know 🙃

Momocho
Rang
Benutzerebene 1

@o2_InesI did request to  @o2_Support  by PN let me know if needed to provide any other document, Thanks!

o2_Rebecca

Hi @Momocho , just a quick check-in 😊

Have you recieved your replacement SIM by now?

If so, i advise you to complete the registration for Mein O2 as well, so you have more control over your prepaid card, it’s packs, etc.

Kind regards, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
o2_Andrea
Benutzerebene 7

Beitrag abgetrennt und mit anderen des Users zusammengeführt.

 

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
T
Rang

Hi o2_Rebecca ,

I lost my simcard and i don’t have the password to login to the app. I am a prepaid user for my other O2 number. I need to port that number from O2 to other operator. can you please help me in this. What should i do.

 

br,
tahir masood 

o2_Cora

Hello @tahir696, 

I have already answered you in your other post. So, let's stay there: 

lost sim card prepaid need to port my number to another operator. | O₂ Community (o2online.de)

Best regards 
Cora

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