Hey there, :)
ever since I transferred my number to a different provider in June 2019, I cannot login anymore to "Mein O2" using my O2 phone number (that has been transferred) or my registered email. Consequently, I cannot access my "Rechnung" and my "Allgemeine Informationen zu Ihrer Abschlussrechnung". 😞 Could somebody help me here please?
I need to access and have backup to all my previous receipts.
Thanks
Edit by o2_Katja: Verschoben in unsere Englisch-Community
Gelöst
Losing access to "Mein O2" after "Rufnummern-Mitnahme"
Lösung von o2_Katja
Hello @xglenn ,
ist your contract still active?
If yes: Simple call a number or send a SMS to your old number and you will see your new number. With this number you can register here:
https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag
In case your contract is already deactivated:
Please send us your old number and your personal identification number (4 digits) to@o2_Support , we follow you now. ☺️
Greetings,
Katja🌻
Zur Antwort springenist your contract still active?
If yes: Simple call a number or send a SMS to your old number and you will see your new number. With this number you can register here:
https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag
In case your contract is already deactivated:
Please send us your old number and your personal identification number (4 digits) to
Greetings,
Katja🌻
Hi, for, because you´ve got an other Number you need to login, sometimes to new register with that New Number frome the O² Plan.
Hi @Roktabec , thank you. Thing is, I didn't get the info of the new temporary number from the O2 plan as well. How can I retrieve it?
- 11948 Antworten
Hi @xglenn ,
did you send a private message to o2_Support?
All issues concerning private data can't be solved in a public threat.
Greetings
did you send a private message to o2_Support?
All issues concerning private data can't be solved in a public threat.
Greetings
Hi @o2_Manga , thanks for the pointer.
No, I didn't. Question is: how do I do that? I visited https://hilfe.o2online.de/members/o2-support-367082 but there's only "Folgen" option.
Cheers!
No, I didn't. Question is: how do I do that? I visited https://hilfe.o2online.de/members/o2-support-367082 but there's only "Folgen" option.
Cheers!
- Moderatorin
- 12319 Antworten
- Lösung
Hello @xglenn ,
ist your contract still active?
If yes: Simple call a number or send a SMS to your old number and you will see your new number. With this number you can register here:
https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag
In case your contract is already deactivated:
Please send us your old number and your personal identification number (4 digits) to@o2_Support , we follow you now. ☺️
Greetings,
Katja🌻
ist your contract still active?
If yes: Simple call a number or send a SMS to your old number and you will see your new number. With this number you can register here:
https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag
In case your contract is already deactivated:
Please send us your old number and your personal identification number (4 digits) to
Greetings,
Katja🌻
Einer Person gefällt das
- Moderatorin
- 12319 Antworten
Hello @xglenn ,
im happy we were able to solve the issue concerning your bills. ☺️
Have a nice sunday,
Katja🍁
im happy we were able to solve the issue concerning your bills. ☺️
Have a nice sunday,
Katja🍁
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
