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Losing access to "Mein O2" after "Rufnummern-Mitnahme"

  • 15 September 2019
  • 7 Antworten
  • 266 Aufrufe
xglenn
Rang
Hey there, :)

ever since I transferred my number to a different provider in June 2019, I cannot login anymore to "Mein O2" using my O2 phone number (that has been transferred) or my registered email. Consequently, I cannot access my "Rechnung" and my "Allgemeine Informationen zu Ihrer Abschlussrechnung". 😞 Could somebody help me here please?

I need to access and have backup to all my previous receipts.

Thanks

Edit by o2_Katja: Verschoben in unsere Englisch-Community
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Lösung von o2_Katja 24 September 2019, 12:08

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7 Antworten

R
Rang
Benutzerebene 1
Hi, for, because you´ve got an other Number you need to login, sometimes to new register with that New Number frome the O² Plan.
Trust only the Taco_Mail
xglenn
Rang
Hi @Roktabec, thank you. Thing is, I didn't get the info of the new temporary number from the O2 plan as well. How can I retrieve it?
xglenn
Rang
Could the official @o2_Support help me here please? 😢
o2_Manga
Hi @xglenn,

did you send a private message to o2_Support?

All issues concerning private data can't be solved in a public threat.

Greetings
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
xglenn
Rang
Hi @o2_Manga, thanks for the pointer.

No, I didn't. Question is: how do I do that? I visited https://hilfe.o2online.de/members/o2-support-367082 but there's only "Folgen" option.

Cheers!
o2_Katja
Hello @xglenn,

ist your contract still active?
If yes: Simple call a number or send a SMS to your old number and you will see your new number. With this number you can register here:
https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag

In case your contract is already deactivated:
Please send us your old number and your personal identification number (4 digits) to @o2_Support, we follow you now. ☺️

Greetings,
Katja🌻
o2_Katja
Hello @xglenn,

im happy we were able to solve the issue concerning your bills. ☺️

Have a nice sunday,
Katja🍁

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