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issue on prepaid S

  • October 24, 2022
  • 3 Antworten
  • 12 Aufrufe
A
Besucher:in

I just purchased a prepaid S but in my O2 account, there is no mention of the plan and instead ist shows a O2 loop plan.

 

So i cannot see any credit, and the doubel GB in my account.

    3 Antworten

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • October 26, 2022

    Hello @AFin,

    welcome to the o2 Community! 😊
    Did you buy a new card? Or did you just book a new tariff?
    What is the current status - has your pack been activated in the meantime?

    Kind regards
    Jessi

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    A
    Besucher:in
    • AFin
    • Autor
    • Besucher:in
    • October 26, 2022

    I went to the shop to get more information.

    Apparently the loop plan is the basic one and on top I got the prepaid S. 

     

    The issue was that from the desktop app the prepaid S was not shown.

    But it is present in the O2 app.

     

    So, i guess all good

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • October 26, 2022

    Dear @AFin ,

    that sounds good, thank you for your feedback to us.

    Kind regards,

    Andrea

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