HELLO
Iphone 13 pro max 256 gb sierra blue pre order on 17th september and still not delivered
Hello Team,
I hope you’re doing very well!
My name is Sonu Kumar. I am a O2 costumer from last 2 Years. I started my journey with iPhone 11 and sim card on Jan 2020.
As I believe on 02 and their services, thats why I extended my contract with the pre - order of iphone 13 pro max 256 gb sierra blue color on very first day of order on 17th September 2021. The order was attempted for delivering at my address without the prior notifications by dhl. The dhl courier guys didn’t rang my door bell and updated the status with undelivered and didn’t attempt for 2nd time. I contacted the dhl and 02 same day and o2 customer care person promised mw the product will be delivered soon .
since 1.5 weeks I am calling to customer care and every day they are telling the same thing. I am really totally dependent on iphone 13 pro max and thats why didn’t booked it from apple store . I choose 02 over everyone and stillI didn’t recieve the phone 😭😭. Everyday they are telling the same thing, as you pre order the phone, so you will get soon.
I am going to my hometown for vacation on next week and I want iphone 13 pro max badly as I promised my mother.
I am requesting you, please try to understand my situation and deliver it to me. I would be really very grateful to you for this,
thanks,
sonu