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Invoices received after the end of contract

L
Neuling

My contract ended on: December 19, 2024. However, in January and February/2025 I received an invoice of 4,00 EUR.
Jan: Leistungszeitraum 20.12.2024 - 19.01.2025
Feb: Leistungszeitraum 20.01.2025 - 19.02.2025

When I check what it is for, it says "additional services" (Zusatzleistungen).

I paid the one from January, because I thought I was missing some taxes.

But where these "additional services" come from?
I will not pay this, I want these invoices to stop and I want my 4 EUR back from January payment.

Please, help me with all those.

Lucas

Edit o2_Kathi 26.02.25 Moved from the section o2 Mobilfunk: Rechnung to English o2 Community: Mobile

3 Antworten

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • 6824 Antworten
  • 26. Februar 2025

Hello ​@lrosolen 🙂
It's a shame that you've ended your contract with us. A fee of €4 sounds like a chargeback fee. Did you have a direct debit reversal from one of our debits from your account?
Kind regards

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
L
Neuling
  • lrosolen
  • Autor
  • Neuling
  • 1 Antwort
  • 26. Februar 2025

hello ​@o2_Kathi ,

I had direct debt set for my account, yes.

However, I informed it wouldn’t be possible to get the last payment from my bank account (because I closed it) and I paid the last invoice on 7/Jan to an account I was provided on 4/Jan (below).

Telefónica Germany GmbH & Co. OHG
UniCredit Bank – HypoVereinsbank München
BIC: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53

 

Then, by the end of January, I received a 4 EUR invoice and I paid to the same account, informing my customer number (the same way I did before).
And now (end of Feb) I received again another invoice for 4 EUR.

How to stop these attempts of getting money from a bank account that does not exist anymore?

 

 

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • 6582 Antworten
  • 2. März 2025

Hello ​@lrosolen,

that is indeed a circle which has formed. When the invoice containing the chargeback fee of 4 € is attempted to be debited from your no more existing account it will create the next fee of 4 €. So you would need to transfer 8 €. Then you can have the SEPA debit mandate cancelled, but this you can only do via letter to Telefónica Germany GmbH & Co. OHG Kundenbetreuung 90345 Nürnberg.

Best Regards,

Gerrit

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