Hi,
I receive monthly bill from O2, but I cancelled my account several years ago. Can you check this for me please? My account number is XXXXXX, email address is XXXXXX
Thanks!
Edit: Personal data deleted, Thread relocated to English Mobile - o2_Kurt
Edit by o2_Andrea: Titel angepasst
Lösung von o2_Andrea
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Dear
in order to help you with your request, I need your customer number and some personal informations. I'll write a private message from o2_Support to you.
Please get in touch with me again here in the post when you have answered the private message!
Kind regards,
Andrea
Dear
thank you for contacting us. I have removed the email address from the record and contacted our privacy department about this case. Please delete any notifications you have received about this account, no more should be delivered now.
Kind regards,
Andrea
Thanks Andrea, I’ve also received another two emails stating “the invoice amount is wrong”. What’s going on with my account? Is it still active or my email address is linked to another people’s account?
Dear
I just answered in the private message again.
Kind regards,
Andrea
Dear
I amglad we could fix the problem.
Kind regards,
Andrea
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