Hey @onurcevik,

Welcome to the ro2 community and please excuse the late response!

Have you already been able to realise the request via customer service or do you still need support?

Greetings,
Flo

Hi Flo,

I contacted customer support and they mentioned that they will send my February invoice by post, but could you please confirm if it is done? I still don’t have the invoice.

Best,

Onur

Hello @onurcevik,

I was happy to take a look for you. Our customer support has ordered you to send a retroactive sales tax invoice for January and to send the following statements continuously in the future to your adress.

Best regards

Giulia

Hello @o2_Giulia ,

It has been a long time since I requested this and I still haven’t received it at the address specified in my account. Could you please verify that it is delivered or not?

Best,

Onur

Hello @onurcevik,

that surprises me too, since it's been almost a month.

I have asked our employees about this. The letter was only sent on March 15, 2024 by the responsible department.

If you still haven't received the letter next week, please contact me again and I'll request the invoices again for you.

Best regards

Giulia

hello I will need to get the VAT receipt for the tax declaration for the prepaid top up payments I made.

Hello ​@mmichal ,

Welcome to the community.
As requested, I have requested the VAT receipts for your prepaid sales for you.
They will be created and sent in the middle of the month.

Best regards,
Maria