dear michi

thank you for your answer.

it that means homespot is broken or have problem?

please teach me if i could do something.

best

Hello @tttkkkk 

is there an option your HomeSpot menu, when you unfold:

“Netzauswahl” → “Netzwerkeinstellungen” → “Netzmodus” ?

In Netzmodus you can switch between different options - in this case we need only 5G because 4G/LTE has performance issues. These are technical issues but not in your HomeSpot, it’s on our side at the transmitting station where you’re using your HomeSpot.

Best regards,

Michi

Dear Michi

thank you for your answer quickly,

i tried with my pc, so I find the screen you suggested me. But I cannot find with iPad, I think this is problem not only me but also for all general problems.

please try with you iPhone or iPad.

and I tried switching. And following screen appeared.

And I clicked trennen, then and I could choose nur 5g

But I could not choose verbinden again.

So now I use 4g/5g

it would be appreciated if you could answer me.

best

any answer would be nice

Hello @tttkkkk,

I’ve just checked the net coverage again, but there are now performance issues with 4G and 5G. 

At the moment I can’t tell you exactly when the net coverage will be back to a normal bandwith in your region.  

Unfortunately there is no other solution then waiting for our colleagues from the technical department to fix the issues.

Best regards,

Michi

Dear Michi,

thank you for your answer.

please teach me, if I could do something.

and please let me know, if you know something newly.

best regards 

Good Morning @tttkkkk 

unfortunately theres still a performance issues and I cannot provide a specific date when it’s going to be fixed.  It all depends on our technical department to solve the performance issues. There will be maintenance works from the 17th of july to the 21st of july on the adjacent base station, which could improve the current performance. 

Best regards,

Michi

dear michi

thank you for your answer.

but internet connection is shut down suddenly, 

the light of router is always orange.

if this maintenance doesn't work well, we have to think about leave from o2.

we are discussing for long time, but we couldn't find good answer.

could you find how to finish the contact or refund.?

best regards,

dear michi,

today there is 4mb. it's not perfect. but thank you for your cooperation.

could you teach me, if i could do something for connection.

best regards 

dear all.

Are you sure you have the connection set to be weak during the daytime?

we often have trouble connecting at all in the morning or during the day.

If so, I would appreciate it if you could improve it. I sometimes use it for work during the daytime.

best regards 

Hello @tttkkkk ,

I have checked the network stations in your area and there still are performance issues on the two stations that are nearest to you, specially with LTE services  On top of the issues the stations are also somewhat overloaded. Our technical support is still working on a fix. As of now i’m unable to tell you when the issues are supposed to be resolved.

Kind regards, Rebecca 

Dear Ms Rebecca,

thank you for your proposal.

but I’m waiting for a month.

is there information for improvement?

internet connection is shut down often…..

Best 

Hello @tttkkkk ,

Sorry for the late reply 

I have checked the network for your location and the tower near you is still showing issues without an end date. I saw that you have changed providers with the Homespot. It’s a shame that you couldn’t use the tariff with us to it’s full capacity and i hope everything is working well now.

Kind regards, Rebecca