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Internet not working

  • 26 February 2016
  • 3 Antworten
  • 3225 Aufrufe

My internet keeps dying once or twice a week. And my status The detection of the access network says the network was not detected. So if the technician fails to fix this again, what are my options for canceling the account Because my money is being wasted for a service I am not getting. I have to keep using my phone data to make up for not having home internet Because it is crap and customer service hotline is crap. I have to call about 20 times until I get someone who speaks English Because the rest of the techicians just say nA and hang up the phone. What kind of customer service did is I do not understand. Either way what are my options?

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Lösung von o2_Jessica 1 March 2016, 13:25

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3 Antworten

Benutzerebene 7
Hello @Tenkyap‌,

it is normal that not all the people can talk English. We have only less employees that can really do so.

But, do you have that problem with your mobile internet just at one place? Or is it everywhere?

Do you have a postal code for me so that I can check the network coverage at that place.

And just for you- we need to make sure that the problem is the mobile phone or the network/ sim card. So please try to put your sim card in another mobile phone and another sim card in your mobile phone and test it like that.

If the problem is not in the other phone it is maybe a damage in the phone, and not our network.

Kind regards,

Jessica ☺️

Hello @Tenkyap‌,

it is normal that not all the people can talk English. We have only less employees that can really do so.

But, do you have that problem with your mobile internet just at one place? Or is it everywhere?

Do you have a postal code for me so that I can check the network coverage at that place.

And just for you- we need to make sure that the problem is the mobile phone or the network/ sim card. So please try to put your sim card in another mobile phone and another sim card in your mobile phone and test it like that.

If the problem is not in the other phone it is maybe a damage in the phone, and not our network.

Kind regards,

Jessica ☺
 

Shady techniques from shady company. So conveniently Jessica shifts the blame from the company to the customer. BRAVO!

 

A warning to any person who hasn't been robbed by o2 yet. RUN as fast as you can or you will ever achieve to cancel a shitty contract that covers your connection only if u are over the wlan source

Hello @Alexmenaya ,

 

this thread is almost 4 years old.

Before we get started on all the things you´ve mentioned or accused us of, please take a look at our Netiquette.

We´d glad to look at what´s wrong or right with your contract or our network.

 

We won´t accept accusations as the ones you´ve posted, nor will we accept attacks against o2 employees.

If you want us to take a look at your contract, open a new thread and we´ll be happy to help as long we can keep our discussion civil.

 

This thread, however, will be closed.

 

Viele Grüße,

Kurt