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Hello . I have a problem with O2 in November I went there to make a SIM with internet unlimited. I asked about contract which I can cancel it anytime I want he said for me yes we have it . I am paying 79€ every month for this contract. In this month I went to cancel it the worker which was there in November is not there anymore. There Is a new one and he said that my contract is for 2 years . Before I make the contact I asked him 2 times that is if it sure I can cancel it anytime he said YES . The have cameras in the shop and audio register . So I asked that if I can get copy of my contract but the new worker told me that the system is not allowing to make a cope of the contract. It's just a literal deception . I need a Email or which head office which I can ask for help in this situation. 

 

Edit o2_Sven 30.04.2023/12:44: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Lösung von o2_Sven

Hello @Bakkeli1991 ,

we can’t help you with a Vodafone contract. I hope you get the help with that contract that you need. Should you in the future have any questions about an o2 contract, then we’ll hope to see you here again.

 

Kind regards, Sven

13 Antworten

bs0
Legende
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  • Legende
  • April 30, 2023

What does the contract say that you signed? 24 months or 1 month?

Tip: In a forum you are more likely to receive responses if the subject of your post relates to your issue.


  • Autor
  • Besucher:in
  • April 30, 2023

I am new here in Germany , the contract which he gives was by Germaniens language. He said that it’s writing there that I can stope it when I want , they had there cameras with audio and I asked him 2 times about that I would like to stop it in a few months, he said yes its possible.


bs0
Legende
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  • Legende
  • April 30, 2023

You signed a contract you didn't understand? I know it doesn't help now but you really should have taken a German speaker with you to be sure. What the seller tells you doesn't change what the signed contract states.

It looks as though the seller took advantage of the situation. All you can do now is submit a complaint about the seller. I would suggest using the contact form to explain the situation in detail: https://www.o2online.de/service/kontaktformular/


  • Autor
  • Besucher:in
  • April 30, 2023

Yes I understand. I just trusted him . I though that it’s a big company so it’s normal . But he used that I don’t understand what’s whats in the contract. They even didn’t give me the contact when I asked a copy  


  • Autor
  • Besucher:in
  • April 30, 2023

The first what I asked from him it was a contract for I phone 14 pro max , it was costing around 75€ it’s for 24 month . But he tried in the system and he said it not working . And I came to him after some time and I asked about SIM without contact for 2 years . Just for internet which I can stop it when I want . He says yes its cost 79€ . He said it’s more than the contract of Telefon because it’s possible to stope it . That’s why I accept 


o2_Sven
  • Moderator
  • April 30, 2023

Hello @Bakkeli1991 ,

welcome to the o2 Community 💙.

As there is no active contracts connected to your community account we’ll need to get some information from you first, before we can hope to help you with your issue. We’ll be sending you a private message from our support account for that in a moment, you’ll be finding it within your inbox.

 

Kind regards, Sven


Joe Doe
Legende
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  • Legende
  • April 30, 2023

@Bakkeli1991 the most expensive unlimited o2 mobile contract cost monthly 62,99 Euro. What is the name of your o2 mobile tariff? 


  • Autor
  • Besucher:in
  • April 30, 2023

He makes for me a Vodafone contract 


Joe Doe
Legende
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  • Legende
  • April 30, 2023

@Bakkeli1991 You pay now for two mobile contracts? One from o2 and one from Vodafone?


  • Autor
  • Besucher:in
  • April 30, 2023

@Bakkeli1991 You pay now for two mobile contracts? One from o2 and one from Vodafone?

No I was in the shop of O2 in Greven 48268 and they make for me this contract of Vodafone. 


Joe Doe
Legende
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  • Legende
  • April 30, 2023

@Bakkeli1991 It wasn't just an o2 shop, but an independent retailer shop offering o2, Telekom, Vodafone, etc contracts. If it a Vodafone tariff, you must contact Vodafone. 
edited: If I look right in the internet, the dealer offers o2 and Vodafone contracts.


  • Autor
  • Besucher:in
  • April 30, 2023

@Bakkeli1991 It wasn't just an o2 shop, but an independent retailer shop offering o2, Telekom, Vodafone, etc contracts. If it a Vodafone tariff, you must contact Vodafone. 

ok I understand. I will write them in their Email . Thank you very much 


o2_Sven
  • Moderator
  • Lösung
  • April 30, 2023

Hello @Bakkeli1991 ,

we can’t help you with a Vodafone contract. I hope you get the help with that contract that you need. Should you in the future have any questions about an o2 contract, then we’ll hope to see you here again.

 

Kind regards, Sven