Hy . I have a problem somebody use my mother account to pay for his/her bill . And I don't seem to find a customer service open . I will go to the police on Monday anyway but I would have liked to contact a customer service now .
Edit o2_Lars: Moved from Wohnzimmer to our English Community
https://www.o2online.de/kontakt/
Customer services is not open on Sunday.
Your mother can ask her bank to return the money.
Hello
If an unexplanable deduction from the bank account all of the sudden appears it is always a good advice to try to clear this issue. Have the bank return hte deduction is one way, contacting the police and/ or the company that deducted the money is also a good suggestion.
If you want us to have a deeper look into this just leave a note in this thread and we will have a look into this as soon as possible, of course you also can contact our colleagues via phone.
Regards,
Lars
Tank you for your answer .don't you think she should go to the police also . It's the 3 month now . It's 3 months with 2 X 54 /month plus one 24 e bill .it's over 300 e now so it's clearly not an error .my mother is in the proces of learning to use her bank app and I was helping her ,that's how Iwe come acros these trans .il go back to Belgium later and I wanted to ask what she should do next which is the German procedure . Thank you
Yes I woul like a deeper look on this I have the references , mandate numbers and copies with all transactions . My mother never had subscriptions and newer made online payments or purchases so I'm trying to understand how this happened and how the identification was made . Thank you
Dear
to help you I need the phonenumber of your mother and her four-digit personal customer ID/code. Then I can take a lokk, if I can find something. I'll write a private message from o2_Support to you.
Kind regards,
Andrea
Hy Andrea , from o2_Support .as I've said my mother doesn't have a costumer ID because she didn't made the subscriptions she only pays for them . The problem is that she has to stop them .from the bank send as to o2 so will go today with the paper from the police . If doesn't work only option is going back to police , find some customers protection service and probably a lawyer?
We only have the payments details . No phone numbers or client I'd,s .I have to stop it because a lot of payments are made towards o2 from my mothers account .
Dear
when money is collected from your mother's account, there is a customer number on the account statement. With this number, the corresponding contract can be found. First of all, please give me this number in response to the private message I sent you.
Kind regards,
Andrea
Dear
unfortunately, I did not receive any data from you as a private message, so I have now blocked access again.
Feel free to contact us again if we can support you.
Kind regards,
Andrea
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