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I would like to transfer my O2 prepaid number to a different provider

  • December 15, 2024
  • 10 Antworten
  • 51 Aufrufe
O
Besucher:in

I would like to transfer my O2 prepaid number to a different provider. and I couldn't initiate this process from the O2 app. Could you explain how to do this step by step? 

 

Edit o2_Kathi 16.12.24 Detached from another post and created a new post

    10 Antworten

    Bumer
    Legende
    • BumerLegende
    • December 17, 2024

    contact the prepaid chat. He releases your phone number.

    o2 Prepaid-Chat

     

    o2_Manga
    • o2_MangaModeratorin
    • December 18, 2024

    Hi ​@Ozge42,

    welcome to our community. Nice to meet you 🙂

    Did you succeed setting the opt-in by using the chatform? Or are you in need of assistance? 

    Greetings

    Manga

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    O
    Besucher:in
    • Ozge42
    • Autor
    • Besucher:in
    • December 18, 2024

    Hello again,

    I tried to use the chatbot and called english speaking customer service. But unfortunately, I couldn’t reach anyone. And I tried this several times. Could you help me how I can transfer my phone number? 

    Bumer
    Legende
    • BumerLegende
    • December 18, 2024

    For prepaid cards, only the prepaid customer service can release the number.

    O
    Besucher:in
    • Ozge42
    • Autor
    • Besucher:in
    • December 18, 2024

    Ok, could you write me that number? 

    Bumer
    Legende
    • BumerLegende
    • December 18, 2024

    0176 888 55 282.

    O
    Besucher:in
    • Ozge42
    • Autor
    • Besucher:in
    • December 18, 2024

    Is this customer service in German or in English ? 

    Bumer
    Legende
    • BumerLegende
    • December 18, 2024

    In German.

    O
    Besucher:in
    • Ozge42
    • Autor
    • Besucher:in
    • December 18, 2024

    Well, can you suggest me another method? I don't know German, can I do it by mail? if I can, can you explain me ? 

    o2_Manga
    • o2_MangaModeratorin
    • December 23, 2024

    ​@Ozge42 

    did you already install our Meino2 App? 

    You can set the Opt-in right here: Tarif & SIM-Karte. 

    → Afterwards go: SIM & Vertrag

    → Rufnummernmitnahme

    Just tell us if you were successful. 

    Greetings

    Manga

     

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
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