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I WANT TO CANCEL MY MOBILE TARIFF

  • October 29, 2020
  • 5 Antworten
  • 91 Aufrufe
E
Besucher:in

I want to cancel my unlimitted data tariff, I thought it was same payment with Mobile phone, now I am charge defferently on both contract, and that is too much for me to handle, I can manage to pay off the mobile device at once, but for the mobile tariff it need to be cancelled 

 

Edit o2_Vivian: Mobilfunktarif → o2 English Community: Mobile

Lösung von Denner

Than it is to late and you have to find a way to deal with it. 
 

5 Antworten

stefanniehaus
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Write a letter to

Telefonica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

an the mobile contract ends after 24 months

Denner
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  • Denner
  • Legende
  • October 29, 2020

Are you within the 14 days of 

 

WIDERUFFRIST

 

else, there is no way to get rid of it until the 24 month are over.

 

42! 07.99
E
E
Besucher:in
  • evidee
  • Autor
  • Besucher:in
  • October 29, 2020

a month plus

Denner
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  • Denner
  • Legende
  • Lösung
  • October 29, 2020

Than it is to late and you have to find a way to deal with it. 
 

42! 07.99
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • November 3, 2020

Hello @evidee,

 

I am sorry to hear that you want to cancel your contract already. If you have chosen a contract with a minimum contract duration of 24 months, you can cancel it by the end of the contract only.

 

You can withdraw from a contract within 14 days after activation. As you have already written, this deadline is already exceeded. I am sorry that we can’t help you in this case.

 

Kind regards

Giulia

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