I want to cancel my unlimitted data tariff, I thought it was same payment with Mobile phone, now I am charge defferently on both contract, and that is too much for me to handle, I can manage to pay off the mobile device at once, but for the mobile tariff it need to be cancelled
Edit o2_Vivian: Mobilfunktarif → o2 English Community: Mobile
Write a letter to
Telefonica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
an the mobile contract ends after 24 months
Are you within the 14 days of
WIDERUFFRIST
else, there is no way to get rid of it until the 24 month are over.
a month plus
Than it is to late and you have to find a way to deal with it.
Hello
I am sorry to hear that you want to cancel your contract already. If you have chosen a contract with a minimum contract duration of 24 months, you can cancel it by the end of the contract only.
You can withdraw from a contract within 14 days after activation. As you have already written, this deadline is already exceeded. I am sorry that we can’t help you in this case.
Kind regards
Giulia
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