Hi @Kennehwest, 

I welcome you to our English Community. 

Nice that you found an o2-tariff for you. 

I see that we have already your porting-order of your old mobile phone-number. 

I have now informed our porting-department to do the porting for you. 

You will certainly receive a confirmation in the next days. 

Loving greetings,

Tobias

Thank you very much and this is the Number 0152XXXXXXXX I want

Edit o2_Jessica: Number made unrecognisable.

Hello @Kennehwest,

first of all, I would like to draw your attention to our forum guidelines. These include the information that this is a public forum. Please do not post your personal information publicly in this area. Should we ever need more data, we refer you to the exchange via private messages!

Otherwise I have to ask you for a little patience. My colleague has passed on the order for you accordingly. Please let me know if everything has worked out as soon as the order has been implemented.

Kind regards
Jessica

Hi @Kennehwest, 

perhaps you already realized that the porting to o2 was rejected.

The reason is that the last name and the date of birth are not equal.

Can you please compare your name and date of birth that you have at Lyca with the data that you have at o2?

Loving greetings,

Tobias