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I haven't recieved an e-mail with QR Code


Hello, I recently bought a plan “o2 Mobile Unlimited on Demand Flex”. On 07.02.25 I got an email from the o2 team saying I would receive a letter with the QR code to activate my eSIM within 6 business days. However, as of today, 14.02.25, I still haven’t received the letter.

Today, 14.02.25, I received another email confirming that my service was activated and providing my mobile and landline numbers. Unfortunately, I’m still unable to add the eSIM to my device because I don’t have the QR code.

Could you please help me resolve this issue and let me know the next steps to activate my eSIM?

Lösung von o2_Ines

Hello ​@SenorBublik,

I'm glad you got the code. Unfortunately we can't send you a new one here, but the colleagues in a shop near you will be happy to give you a new one.

If you have any questions, just write us here.

Kind regards, Ines.

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4 Antworten

o2_Senay
  • Moderatorin
  • 3778 Antworten
  • 17. Februar 2025

Hello, ​@SenorBublik it's great that you're contacting us 🙂

I'm very sorry that there was a delay with the eSIM letter. How is it now? Did the letter reach you?

Best regards,

Senay


  • Autor
  • Neuling
  • 2 Antworten
  • 17. Februar 2025

Hello, haven’t received the letter.


  • Autor
  • Neuling
  • 2 Antworten
  • 18. Februar 2025

Hello, today i'm received the letter and successfully activated number, but i have problem with installation e-sim on my phone , something gone wrong. Can u send another e-sim letter on my e-mail or switch my contract to physical sim-card?


o2_Ines
  • Moderatorin
  • 5736 Antworten
  • Lösung
  • 22. Februar 2025

Hello ​@SenorBublik,

I'm glad you got the code. Unfortunately we can't send you a new one here, but the colleagues in a shop near you will be happy to give you a new one.

If you have any questions, just write us here.

Kind regards, Ines.


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