Skip to main content
Warum O2 Service
Gelöst

I haven't recieved an e-mail with QR Code

S
Neuling

Hello, I recently bought a plan “o2 Mobile Unlimited on Demand Flex”. On 07.02.25 I got an email from the o2 team saying I would receive a letter with the QR code to activate my eSIM within 6 business days. However, as of today, 14.02.25, I still haven’t received the letter.

Today, 14.02.25, I received another email confirming that my service was activated and providing my mobile and landline numbers. Unfortunately, I’m still unable to add the eSIM to my device because I don’t have the QR code.

Could you please help me resolve this issue and let me know the next steps to activate my eSIM?

Lösung von o2_Ines

Hello ​@SenorBublik,

I'm glad you got the code. Unfortunately we can't send you a new one here, but the colleagues in a shop near you will be happy to give you a new one.

If you have any questions, just write us here.

Kind regards, Ines.

Zur Antwort springen
War das hilfreich für dich?

o2_Senay
  • o2_SenayModeratorin
  • Moderatorin
  • 17. Februar 2025

Hello, ​@SenorBublik it's great that you're contacting us 🙂

I'm very sorry that there was a delay with the eSIM letter. How is it now? Did the letter reach you?

Best regards,

Senay

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag bitte als Lösung. Somit können andere Nutzer:innen schneller die Lösungen zu Fragen finden :)
S
Neuling

Hello, haven’t received the letter.

S
Neuling

Hello, today i'm received the letter and successfully activated number, but i have problem with installation e-sim on my phone , something gone wrong. Can u send another e-sim letter on my e-mail or switch my contract to physical sim-card?

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • 22. Februar 2025

Hello ​@SenorBublik,

I'm glad you got the code. Unfortunately we can't send you a new one here, but the colleagues in a shop near you will be happy to give you a new one.

If you have any questions, just write us here.

Kind regards, Ines.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica