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I have got billed by O2 for nothing

  • January 13, 2022
  • 3 Antworten
  • 46 Aufrufe
B
Besucher:in

I have got billed for 4.99 euro for nothing... Please let me know why I am charged , I am attaching the bank statement. Thank you!

Edit by o2_Katja: Moved to our english community, customer number deleted

Lösung von bs0

This is a public forum. You should delete the screenshot as it shows your customer number!

Did you buy a new phone? 4.99 could be the postage.

3 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • Lösung
  • January 13, 2022

This is a public forum. You should delete the screenshot as it shows your customer number!

Did you buy a new phone? 4.99 could be the postage.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Andrea
B
Besucher:in
  • Banerjee
  • Autor
  • Besucher:in
  • January 13, 2022

I knew that postage charge was adjusted to my phone bill, If you assure me that it’s postage charge then ok and I will delete the Screenshot 

o2_Andrea
  • o2_AndreaTeam
  • Team
  • January 17, 2022

Dear @Banerjee ,

welcome in our community. :beetle:

I have not yet been able to view an invoice for your customer account. Does the customer number of the direct debit match your new contract? Have you possibly made a purchase via the o2 invoice?

Thanks to @bs0 

Kind regards,

Andrea

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