Was the physical SIM card you picked up in the shop really from your o2 Mobile M Flex contract?

I am not sure. It’s very confusing, to be honest. After I received my physical SIM card and logged in to MyO2 app, my account contained the contact information which I gave when I was placing an order for eSim via Internet. So my guess is, it’s now rather intertwined on the system.

My main concern is - I obviously don’t want to pay for 2 SIM cards if I only need one. So if the eSim implies extra charges, I don’t need it now. Will see what o2 team says.

If an additional multicard has been activated, EUR 4.99 will be added on top.

I did not activate it.

Are you offered an additional SIM for activation in the customer portal?

No, I can’t see any in MeinO2 app

not in the o2 app, but in the customer portal.

No, there is no suggestion to activate an eSim in the customer portal.

good, do you see 2 active SIM cards under *Prices & Discounts*?

Hello @OlesiaOlesia,

welcome to our o2 Community

Since you have not logged into the community with your contract, we are unfortunately unable to check for you whether this is a replacement or additional card or even an additional contract.

Please contact our customer service directly as soon as possible. You can reach the English speaking support on 089/666630081.

The customer support will be happy to check what exactly you have ordered and whether there is an option to cancel it.

Best regards

Giulia

Thank you @o2_Giulia - the customer service team member was superb and helped with my request.
Thank you @Bumer for being there and trying to help me. Have a great day both!

Hey @OlesiaOlesia,

I'm glad that everything worked out well. If you have any further questions, please feel free to contact us at any time. 

Kind regards, Lea