I had a problem buying smartphone from O2

I will never do that, your guy and your company wasted my time for 3 weeks, and now to find the problem I should write a MAIL? No. Firstly, your company should tell the costumer the reason of the problem, and if you can not, you should have an E-mail for this situations so the costumer can get the answer as fast as possible. Secondly, your guy should know these kind of problems and take care of them. Finally, for a new costumer it is not me that should go after the company, You should try to attract the customer with good quality services and proper communication to buy more products from you. But you treated me in the first three weeks in such a way that as a new customer, not only am I not satisfied with your services, but I will definitely try to dissuade your potential customers from buying any O2 products.

Hello @Mj1364,

I'm really very sorry and we can absolutely understand your displeasure. Unfortunately, in such internal matters as the rejection of a device, it is not in our hands to see and give out this information. The process, I agree, is unfortunately difficult and cumbersome in this case. Unfortunately, we can't show you any other way than the one @o2_Tobias has shown you.

But I can say that we are happy to help you with any other concerns you may have. Is there anything we can currently do?

Best regards
Jessica

Thank you for the response but let me tell you something else. I just heard it today when I tried to contact other people about your company. I am living in Dessau-Roßlau and studying here. One of my friends who is also studying here and has online classes, 21 days ago signed a contract with your company for Wireless internet. Your guy told lie just like he told me. he told that after 20 days someone from the company will come to check the house phone line and connect the router. Now he says company will not send anybody and my friend should go to sign another contract or just cancel and leave. Are you kidding me? How rude are your people? You think we have free time and you can do what ever you want with us? We should come and go and wait as long as you want? Why because we are from another countries? Are you racist? 

Hello @Mj1364,

I am very sorry to read about your experience but also about your friend's reports. I can say in advance that we treat every customer equally. Unfortunately, at the moment we can only make a statement on your topic and I have to say that our hands are tied here in the forum. If you have received any information, please feel free to contact us again and we will look into the matter together. And if you have further questions or other topics, you are always welcome to contact us.

Regarding your friend's concern that you reported: of course we can't say anything about that right now. The best thing would be for your friend to get in touch with us directly so that we can check everything in detail and then make a statement. Maybe something went wrong with the connection, something was misunderstood or something else. We would be happy to check, look through and discuss this with her again. Then we will surely come to a solution. That would be the offer I can make!

Many kind regards
Jessica

Okay thank you for understanding. how should my friend contact you directly?

Hi @Mj1364, 

just tell your friend to come into our English Community. 

Just have a look here, how to register for it: 

• Managing your account online

We look forward to see your friend in our community as well. And we check if we find a solution for your friend. 

Loving greetings,

Tobias

i buy phone with sim card from internet

and did not get any tracking number

Hello @Orhan90,

warmly welcome to our community. 🙂

When and where exactly (our website or an other one?) did you order the phone and the contract? Did you take a look into your spam folder? Have you received any other e-mails from us?

Best regards, Marco

From official site 

Hi @Orhan90,

thank you for your answer. 🙂 I think that you means our o2 website. Did you take a look into your spam folder in the meanwhile and what is with other e-Mails from o2? Got you e-Mails from o2 in the past?

Best regards, Marco

its empty i already go went to o2 shop and send my  money transfer note to company this is from 5 days and still waiting 

can anybody help me ?

Hi @Orhan90,

I’ve send you a pm now. Please look into your inbox. I hope, that I can clarify the situation.

Best regards, Marco

Hi @Orhan90,

I've closed the PN now. When you still want to clarify your issue, please contakt us again here. 🙂

Best regards, Marco

Hello

I have a question. Every time I have tried to purchase anything from O2, I have been told that it cannot happen (Sim card, wireless internet, phone)

This is really frustrating. All my friends with the same nationality and the same financial status as mine have successufully shopped at O2.

Could you explain what the problem is?

Thank you. 

Hello @Shadras,

welcome to our o2 Community 😊

I regret that your request for a contract was not granted. For data protection reasons, we cannot provide any information on this.

Information on the rejection can be obtained from the address: Telefónica Germany GmbH & Co. OHG, Auskunftsstelle, 90345 Nürnberg. Please write to this address (including your full first and last name, your address and your date of birth) to inquire about the main reasons that led to your rejection.

Best regards

Giulia