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I did a top up with direct debit, but I don't have direct debit set up.


I by accident did a direct debit top up. I received the confirmation and the top up, but I dont have a direct debit set up in my account and so I didnt pay for it, the money has not been deducted from my bank. What to do?


moved from Prepaid, 17.05., o2_Micha

Lösung von Anonymous

Hi!

 

You will receive the top-up immediately, your bank account will be charged a few days later (approx. 5-7 days).

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  • Lösung
  • 16. Mai 2022

Hi!

 

You will receive the top-up immediately, your bank account will be charged a few days later (approx. 5-7 days).


o2_Micha
  • Moderator
  • 9874 Antworten
  • 20. Mai 2022

@BrElis thank you for your request. Tearsbeforecrying has it already written. Your bank account will be charged a few days later. 
Your customer account will be updated immediately. Just in case you made a reservation of a pack, this will be booked just a few seconds after top up your account.

kindly regards
Michael


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