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I by accident did a direct debit top up. I received the confirmation and the top up, but I dont have a direct debit set up in my account and so I didnt pay for it, the money has not been deducted from my bank. What to do?


moved from Prepaid, 17.05., o2_Micha

Hi!

 

You will receive the top-up immediately, your bank account will be charged a few days later (approx. 5-7 days).


@BrElis thank you for your request. Tearsbeforecrying has it already written. Your bank account will be charged a few days later. 
Your customer account will be updated immediately. Just in case you made a reservation of a pack, this will be booked just a few seconds after top up your account.

kindly regards
Michael


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