I deactivated my O2 account months ago, but still get invoices!

Hello again, 

I paid the last invoice, as O2 support directed. 

Then, today I got another 4,00 EURO invoice from O2.

• I left Germany 5 months ago.
• I did not use any O2 service from 30th of August.

Why am I still getting bills  from O2?

Last time O2 support said “This is your last bill, no other bills will follow”.

Hello, anyone there?

Hello @ahmetsaid,

In our forum, the processing time always lasts from one to several days. Therefore, please excuse the late feedback.

I can tell you the following:
I have just looked at your request again and can inform you that we will set up a credit booking for the 4 EUR. The reason for this is that your transfer of the last amount was received one day too late and therefore 4 EUR reminder fees were incurred again. Unfortunately, this is the reason for this loop again. As mentioned, we will set up the credit entry for you, then everything should be settled.

Please excuse the inconvenience!

Kind regards
Jessica

My bank (N26) notified me today, that O2 asks money for the bill of 4 Euro. They say:

”If we have to decline this transaction, you’ll be charged a €3 fee on your account.”

Hi @ahmetsaid.
a fee for a chargeback may only be charged if the booking is cancelled due to insufficient funds and they have to inform you about it (in writing). However, you can cancel the booking due to objection, your bank is not allowed to charge you for that. 
Kind regards
Larissa

I get 4 Euro credit to my account on January 28. It says it will be shown in next months invoice.

Will it be a problem?

I did not paid this month’s bill of 4 Euro because of this credit.

My bill’s due date was January 27!

Hi @ahmetsaid,
we have already sent the direct debit to the bank and your bank has not sent a chargeback to us yet. Do I understand you correctly that your bank account is currently not sufficiently covered to carry out the direct debit?
Please note that you will be charged a fee of 4 EUR for each chargeback. 
Kind regards
Larissa

I got direct debit for 4 Euro on my Bank Account.

I am out of EU, and I probably will not come back.

I don’t have any money in my Bank Account.
I charged 3 Euro fee because of that, my friend transfered 3 Euro to me to cover that debt.

But, I did not pay the bill of 4 Euros!!!

Now what?

Do I need to do anything, or will the “credit” on my O2 account cover the 4 Euro bill?

Hello @ahmetsaid,

if the payment for the bill is pending, you need to charge the missing amount.

Best regards,

Michi

Oh my GOD.

I got another 4 Euro bill for this month

Please stop it !!!

I leaved Germany 6 months ago.

I paid 2 unnecessary “Insufficent Funds Penalty” (3 Euro x 2 Times = 6 Euros) because of this bills.

I DEMAND you to stop sending me these bills.

Hello, Come on!!!

Hello @ahmetsaid,

thank you for your message and your displeasure is absolutely understandable. But you don't have to worry - we wrote that we would manage. Sometimes the whole billing system, the different billing periods (when does the credit entry take effect, was the billing period perhaps already over and therefore no longer applies to the current bill) and so on is also a bit of a challenge for us.
You don't have to do anything else. I have now revoked your direct debit authorisation so that no more automatic attempts are made to debit you. Your contract has already been terminated. I have also set up a credit booking. As soon as this has gone through, nothing more will be open.
I'll keep an eye on it over the next few days and then check again.

Kind regards
Jessica

Today, I received another message about my incoming invoice from O2 (4 Euro). 

“

Hey Ahmet Said,

We just wanted to let you know that your current balance is insufficient, and won’t cover an upcoming direct debit. If we have to decline this transaction, you’ll be charged a €3 fee on your main account.

If your account goes into the negative due to the fee, you’ll also incur overdraft interest at the standard % annual rate.

“

I don’t live in Germany or EU, Because of that I don’t have any money on my German Bank account. Any type of money transaction from my country to Germany is very expensive/costly.

You said “revoked your direct debit authorisation”. I think it didn’t work (at least until now).

Again, credit debit tried to take my money, again I “charged a €3 fee” for having insufficient funds. 

:(

Hello @ahmetsaid,

I will check that for you again. Will ask another colleague to assist me, so that we’re sure to solve the problem!

Kind regards
Jessica

Hello @ahmetsaid,

we have checked your data again and we can tell you that we have already included everything in the last credit entry. Nothing is still open on our side and the direct debit mandate has also been revoked.
Could this be a message from the bank?

Kind regards
Jessica

Today I got another email from O2. It is about 0.00 Euro bill. Is that mean my account is still active?
It has been 7 or 8 months, I lost count, but why am I still getting bills (even if the bill is 0 Euro)? 

Hi @ahmetsaid, I checked it again for you. Everything is okay. There was a fee that we deleted for you and thats why you get this bill.

Kind regards, Ines.