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I cancelled my prepaid plan but my credit has been cuts

  • November 14, 2024
  • 5 Antworten
  • 30 Aufrufe
W
Besucher:in

Hello,

I have question regarding my prepaid plan. I cancelled my plan last night but this morning my credit was cut and i received a message saying that my plan is renewed. When i go to my o2 app, it says that i dont have a plan. But my credit has been cuts. 

 

Please take a look at this issue. Thankyou

 

o2_Giulia, 14.11.2024, 10:36: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Edit o2_Kathi 12.12.24 Title adapted for a better overview

Lösung von o2_Solveig

Hello ​@whaelin ,
welcome to our o2 Community 😀
Unfortunately, we cannot authenticate you here in the community.
Please contact the prepaid hotline (0176 88 85 52 82 , Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)  so that our colleagues can help you. 
Kind regards, 
Solveig 

5 Antworten

Bumer
Legende
  • BumerLegende
  • November 14, 2024

The Surf Day Flat was probably booked.

W
Besucher:in
  • whaelin
  • Autor
  • Besucher:in
  • November 14, 2024

no, i received message that my current plan has been renewed, and the credit cost is the same price i paid for my plan

Bumer
Legende
  • BumerLegende
  • November 14, 2024

then you didn't quit. 🤷‍♂️

W
Besucher:in
  • whaelin
  • Autor
  • Besucher:in
  • November 14, 2024

i did cancelled it last night, but my credit still got cut and i got message in the morning that my plan is renewed. the problem is that now i do not have current plan running in my o2 app despite the credit cut.

o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • Lösung
  • November 23, 2024

Hello ​@whaelin ,
welcome to our o2 Community 😀
Unfortunately, we cannot authenticate you here in the community.
Please contact the prepaid hotline (0176 88 85 52 82 , Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)  so that our colleagues can help you. 
Kind regards, 
Solveig 

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