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I can't figure out how to order esim datacard in new Mein o2 app

My contract includes extra datacards.  I used to be able to easily order new ones from the Mein o2 application, but since the application was substantially altered in appearance, I cannot find the option to do this.

I could find the list of existing sim cards, 

Where has it gone?  Having the ability to easily manage my sim cards and add datacards is one of my main reasons for keeping this contract.

Edit o2_Antje: Moved from Sim-Karte to English Community / 28.05.2024

4 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +8

Hello @John 8484848  

 

Startseite → mein Vertrag → click "Details ansehen" →scroll down to "SIM-Karte verwalten , click 

→ scroll down to "Zusatz SIM-Karte bestellen, click → then you can choose "Multicard" or "Datacard" 

 

click "weiter" → choose "eSim" 

 

I hope you understand and find the options. 

 

Good luck 🍀

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Gerrit

Hello @John 8484848,

could Bollermann point you the way how to order a data card for your contract via the new Mein o2 app?

Best Regards,

Gerrit

J
Rang

Thanks!  Yes it’s there. It’s significantly more confusing than in the old app though. 

o2_Cora

Hello @John 8484848, 

thanks for your feedback :) Great that everything went well with the Datacard order 🤗 Have you already activated the eSIM? Is everything working as desired?

Best regards
Cora

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