Hello everyone,
I ordered a new iPhone 13 Pro Max, I received “Auftragsbestatigung”, but the “Auftragsnummer” I received is not working, when I’m trying to check the status order through the website and try to paste the code, I can’t proceed as the “weiter” button is greyed out and the i’m unable to copy/paste the code as it is too long, could you please help me?
The “Auftragsnummer” is - XXXXX
Thanks for your help
Personal Data removed / o2_Antje
Lösung von o2_Jessica
Hello
thank you for your enquiry and welcome to the community! 💙
Has your issue been resolved in the meantime or are you still having problems?
If you still can't see anything, we have the possibility to send you a private message for an appropriate exchange of data so that we can check your request.
Feel free to let us know.
Kind regards
Jessica 🌻
I bought the phone using o2 Online Store, if it helps, could you please send me a correct order number?
Hello
thank you for your enquiry and welcome to the community! 💙
Has your issue been resolved in the meantime or are you still having problems?
If you still can't see anything, we have the possibility to send you a private message for an appropriate exchange of data so that we can check your request.
Feel free to let us know.
Kind regards
Jessica 🌻
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
