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I blocked my 02 Prepaid Sim the number 0176xx, but still from my Sepa account it's charging me monthly charges

V
Rang
I blocked my 02 Prepaid Sim the number 0176xx, but still from my Sepa account it's charging me monthly charges

Edit by o2_Katja: Rufnummer anonymisiert
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Lösung von o2_Kurt 8 October 2019, 12:47

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8 Antworten

A
Hi!

Please visit the following page and remove all check marks: https://www.o2online.de/ecare-prepaid/automatische-aufladung

If you wish, a moderator can also delete the SEPA mandate.
V
Rang
Hey
I wanted to delete Sepa Mandate from Previous sim which is 0176xx, But the above link is navigating me to my current Sim account which is 0176xx, i don't want to remove from here, can you please remove it for me from my previous sim account which is 0176xx.
Thanks

Edit by o2_Katja: Rufnummern entfernt
A
You can not login to Mein o2 with the "blocked" mobile number?
V
Rang
Nope, i forget the password and now i can not login to that account
A
OK. A moderator will help you. You recognize a moderator by the o2 logo behind his nick. He / she probably needs to get some data from you to make the change.

Remember, support in a forum can not always be done in real time.
V
Rang
ok
V
Rang
What i need to do?
o2_Kurt
Hello there!

I´ve sent you a personal message.
Please check your Inbox:
Inbox

There we can dicuss the details of your old SIM and clarify the Sepa-Status.

Viele Grüße,
Kurt
Signatur :)

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