Skip to main content
Gelöst

I blocked my 02 Prepaid Sim the number 0176xx, but still from my Sepa account it's charging me monthly charges

I blocked my 02 Prepaid Sim the number 0176xx, but still from my Sepa account it's charging me monthly charges



Edit by o2_Katja: Rufnummer anonymisiert
Hi!



Please visit the following page and remove all check marks: https://www.o2online.de/ecare-prepaid/automatische-aufladung



If you wish, a moderator can also delete the SEPA mandate.
Hey

I wanted to delete Sepa Mandate from Previous sim which is 0176xx, But the above link is navigating me to my current Sim account which is 0176xx, i don't want to remove from here, can you please remove it for me from my previous sim account which is 0176xx.

Thanks



Edit by o2_Katja: Rufnummern entfernt
You can not login to Mein o2 with the "blocked" mobile number?
Nope, i forget the password and now i can not login to that account
OK. A moderator will help you. You recognize a moderator by the o2 logo behind his nick. He / she probably needs to get some data from you to make the change.



Remember, support in a forum can not always be done in real time.
ok
What i need to do?
Hello there!



I´ve sent you a personal message.

Please check your Inbox:

Inbox



There we can dicuss the details of your old SIM and clarify the Sepa-Status.



Viele Grüße,

Kurt

Deine Antwort
Allgemeine Nutzungsbedingungen der O₂ Community