Apparently the commercial deactivation didn't work. I'm waiting for an o2 employee here.

Hello ​@Your_e,

Nice of you to get in touch here with your request. It's not always possible to reply promptly here in the community.

I was happy to take a look at this. Did I understand correctly that you previously had 2 Multicards and are currently only being charged for one but 2?
Could you tell me the last 3 digits of the SIM cards you are currently using? Then I can check this more precisely.

Best regards
Daniela

Hi Daniela,

Thanks for reaching out.
That is correct, I am using one Multicard at the moment, but I’m charged for two

Here are the active SIM cards that I’m using currently:
- SIM1 (default free sim card):  ****119
- SIM2 (Multicard SIM):  ****052

Thanks

Thank you very much for your quick response ​@Your_e 

I was happy to check this. It looks like the correct SIM cards are active. The third SIM card was deactivated when the contract was extended. However, the system has not removed the charge for this. I have now corrected this and the charge should no longer appear on the bill after next at the latest. I have also set up a credit note for the 2 months. This will then be offset against the next invoice and is listed on the invoice under the heading “Credit & benefits”.

Does that work for you?

Best regards
Daniela

Hi Daniela,

The above proposed solution looks good to me. Thanks a lot for solving it. 

All the best 

With pleasure ​@Your_e 

I am pleased that we have found a solution together.
If you have any further questions or need additional support, please let us know
Feel free to mark an answer that has helped you

All the best too.

Best regards
Daniela