I am still billed for extra "Multicard SIM-Karte" that I have deactivated already

Apparently the commercial deactivation didn't work. I'm waiting for an o2 employee here.

Hello ​@Your_e,

Nice of you to get in touch here with your request. It's not always possible to reply promptly here in the community.😊

I was happy to take a look at this. Did I understand correctly that you previously had 2 Multicards and are currently only being charged for one but 2?
Could you tell me the last 3 digits of the SIM cards you are currently using? Then I can check this more precisely.

Best regards
Daniela

Hi Daniela,

Thanks for reaching out.
That is correct, I am using one Multicard at the moment, but I’m charged for two

Here are the active SIM cards that I’m using currently:
- SIM1 (default free sim card):  ****119
- SIM2 (Multicard SIM):  ****052

Thanks

Hi Daniela,

The above proposed solution looks good to me. Thanks a lot for solving it. 

All the best 

With pleasure ​@Your_e 😊

I am pleased that we have found a solution together.
If you have any further questions or need additional support, please let us know🙂
Feel free to mark an answer that has helped you😉

All the best too.💙

Best regards
Daniela
 

Hi O2 service team,

Good Day :) 

I have this exact same problem as mentioned, 

Had a normal sim and a free extra sim with the contract, when I started the plan. But now, for some reason I am paying 10 euros each for 2 additional SIM cards:

• Multicard SIM-Karte 2 - ***470
• Multicard SIM-Karte 3 - ***681

So these 2 sim cards are added (dont know how) and is not required. I had deactivated them, but I would like to ensure that these charges dont apply from next months billing. Can someone please help me over here ? 

(The sim card that is active is the main sim, fyi)

Thanks and Best Regards,

Akshay Raj

If you have deactivated them in the meantime, you will no longer be charged for them in the future.

Thanks ​@Bumer for your reply. Superb, Looking forward 😊

Hello ​@Akshay Raj ,

we are delighted that you have found your way to the o2 Community and are r
egistering here – welcome.😀

I see that Bumer has already provided support here. Thank you so much.🫶
You were able to deactivate both SIM cards and are currently only using the
SIM card with xxxx462?

Best regards
Daniela

Hi ​@o2_Daniela ,

Good Day, Thanks for reaching out.

Actually ​@Bumer had provided support here, but the topic is not resolved. 
I actually received an email from O2, confirming the multi card cancellation, but they cancelled only one out of 2 extra sim cards. The other one is still charged. 

1. Multicard SIM-Karte 2 - ***470 - this is removed 
2. Multicard SIM-Karte 3 - ***681 - this is still present 

Could you please check and help me cancel the remaining one ? 

Looking forward, thanks in advance.

Best Regards,
Akshay Raj

How many SIM cards do you see in the customer portal under Prices & Discounts?

​@Akshay Raj 

thank you for your feedback. I was happy to check this for you. As you correctly observed, only one Multicard was deactivated. I have therefore arranged for the second Multicard (xxx681) to be deactivated. You should have already received an email about this. Everything should now be correct.😊

Please let us know if you have any further questions.😀

Best regards
Daniela

​@o2_Daniela 

Super, that was quick.
Thanks a lot for the support, I have received the email confirmation as well.  

Thanks again, 

Akshay 

​@Bumer sorry i missed your message, now its all good and cleaned up. 
Also received email confirmation on the same.

thanks a lot for your support.

Wish you guys an amazing evening 😀

​@Akshay Raj 

very much😊
If you have any further questions, please feel free to contact us again here.😀

If you like, feel free to take a look around our digital living room. There's something
for everyone there. 😉

Best regards
Daniela



 

Hi there,

I changed my tariff in july in an O2 store. I did not want any multicard option. However, the change came with multicard, which I do not use at all. I called once, and they told me that I need a main sim card to cancel multicard, which I did not have at that time. I ordered one sim card and paid 29,99€. However, the problem was not solved. I called customer service many times for the cancellation of the multicard. Every time they said that it is cancelled, but I still pay for a service that I do not even use an cancelled many times. Could you please take a look at the issue, O2 team? Now I am still paying for multicard and also paid for the new sim card. It does not make any sense at all. 

Merve

Hi ​@Mrvzrnc 

welcome to our community. Pleasure to meet you. 🙂

I have checked your data. Your Multicard has been deactivated since June 2025 but not the fee. I send the error to our technical department because we are unable to do it ourselves.

Please be a little patient. As soon as the fee is deactivated we will credit the amount on your last invoice.

Greetings

Manga

Hello o2 Team,

I received an SMS that states that the problem is solved. However, I still see a multicard fee in September invoice. 

Merve

Hello ​@Mrvzrnc,

thank you for your feedback. I was happy to look into this. The Multicard was already deactivated in June. However, the charge was not canceled. Since invoices are created retrospectively and the fee was deactivated on September 1, you will see a pro-rata charge. I have therefore set up a credit note for the corresponding amount. The next invoice should be correct and the fee will no longer be listed.😊

Best regards
Daniela 

Hello ​@Mrvzrnc 

I wanted to check in with you to see how things are going. Did the answers here help you, and is everything okay?

If you have any further questions, please let us know.😊
If you like, feel free to take a look around our Digital Living Room. There's something for everyone
there. 😉

Best regards
Daniela