I accidentally unsubscribe to “999.00 GB o2 my Prepaid Max” due to language translation error. I haven’t used it yet and I wish to re-subscribe. Please help!

o2_Giulia, 05.03.2023, 17:42: moved from

Hello @Jorrel Cris Samonte ,

please contact the colleagues on the English hotline directly tomorrow. They will then be able to help you. 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

Best regards,
Maria

Thanks for you response. May I know if that call will be free of charge? It is much appreciated if I can contact them immediately and resolve my concern without additional charges or fees. Thank you! 

@Jorrel Cris Samonte : Don`t waste your time!

No prepaid support.

Ich habe versehentlich meinen 999,00 GB o2 my Prepaid Max Prepaid-Tarif aufgrund eines Sprachübersetzungsfehlers gekündigt. Ich habe es noch nicht verwendet und möchte es erneut abonnieren. Bitte helfen Sie!

Das haben wir verstanden.

Entweder hilft dir jemand von o2 hier (zum Beispiel @o2_Maria ) oder du musst die Kundenbetreuung anrufen (0176/88855282; 9 Cent / Minute) oder den o2 Prepaid Kunden-Chat nutzen : www.o2.de/chat

thanks @tearsbeforecrying..

@o2_Maria - can you please help me now? I just want you to help me subscribe to 999.00GB o2 my prepaid max since I clicked the unsubscribe or cancel button. And as far as I know, cancellation can still be done within 14 days from the subscription date, so if you couldn't help me get my prepaid plan back, the amount should be refunded to my account.

danke @tearsbeforecrying..

@o2_Maria - kannst du mir jetzt bitte helfen? Ich möchte nur, dass Sie mir helfen, 999,00 GB o2 mein Prepaid Max zu abonnieren, da ich auf die Schaltfläche zum Abbestellen oder Kündigen geklickt habe. Und soweit ich weiß, kann die Kündigung immer noch innerhalb von 14 Tagen ab dem Datum des Abonnements erfolgen, sodass der Betrag auf mein Konto zurückerstattet werden sollte, wenn Sie mir nicht helfen konnten, meinen Prepaid-Plan zurückzubekommen.

help on this please

Hello @Jorrel Cris Samonte,

sorry for the late reply.  Did you already manage to get your prepaid pack back?

Otherwise I can send you a private message (for the customer data) and then we can try to solve your issue with the missing tariff. 

Best regards,

Michi

Yes, this have been resolved already.

Thank you @Jorrel Cris Samonte for the very quick reply, this is great news. 

Best regards and have a nice day,

Michi

I also accidentally unsubscribed my prepaid. I haven’t use any bit of data. I have been to the shop twice and call this number 089 66 66 30 08 1. None of them help me. Are there any one here can help me?

Hello ​@Ttcphoto,

welcome to our o2 Community 

I apologize for our late answer. Could you contact the colleagues again, like the colleagues from our prepaid hotline under the 0176-888 55 282 and get a solution?

Best Regards,

Gerrit