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How to reload?

  • July 14, 2025
  • 4 Antworten
  • 10 Aufrufe
C
Besucher:in

Hi!

 

Before I could reload my prepaid account (Mobile) via the homepage. 

But since a while back it does not work??? 
Anyone else have the same problem?? 
Want to fill up before I go to Europe again. But it say that it does not accept the payment???
Edit o2_Bianca 17.07.25 12:23Uhr: Moved from Mobilfunkdienste to English o2 Community Mobile

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • July 14, 2025

    you can also transfer money.

    o2_Manga
    • o2_MangaModeratorin
    • July 16, 2025

    Hi ​@Canadian Maria 

    welcome to our community. Nice to meet you here. 🙂

    What kind of error do you get using the website for topping up?

    Bumer is also right, you can send a text message free of charge with the key “Bank” to 56656 and you will get the bank details in return. 
     

    Greetings

    Manga

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    C
    Besucher:in

    Hi, 

    Thank you for your answers. 
     

    The error message I get is that “sorry, we couldn’t process your request for the moment, please try again later”

     

    I would prefer to pay by card and not bank transfer. And considering I could do it before I can’t understand why it doesn’t work now???

    o2_Manga
    • o2_MangaModeratorin
    • July 17, 2025

    ​@Canadian Maria 

    online we offer payment by Paypal but not by credit card. If you prefer credit card you will have to call the customer service when you get back to Europe. 

    Greetings 

    Manga

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
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