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Hello everyone,

I recently applied for a mobile phone contract with a SIM card through O2, but my order was unexpectedly cancelled without any explanation. When I called their hotline, they suggested it might be an issue with my SCHUFA credit report.

I’m new to Germany and received my three-year residence permit in December 2023. Currently, I only have one active contract, which is with Deutsche Bahn (DB), and I pay it every month on time.

Has anyone else experienced a similar issue with O2? If so, how did you resolve it? Any advice or solutions would be greatly appreciated.

Thanks in advance for your help!

Send a letter to 

 

Telefonica Germany GmbH & Co OHG 

Auskunftsstelle 

90345 Nürnberg 

After this rejection, I placed an order for just a SIM card contract, but it was rejected again. I wrote a letter to Telefónica, and they responded, saying my SCHUFA score is 76%. This confused me greatly, as I am new to this country and have no other contracts, outstanding debts, or unpaid bills.

I requested a SCHUFA report and discovered that the rejections from O2 have negatively impacted my score. Now, I am at a loss for what to do because O2 is the only service provider where the SIM card and internet work very well for me.

 

What's your problem? 

When o2 answered , that they didn't want you, then 

 try another provider 🤷🏻‍♀️

Moin @Bollermann das kann er jetzt Vergessen, die Ablehnung durch O2 hat ihm seinen Score gedrückt.

Bei der 1. Anfrage gab es vermutlich ein „kennen wir nicht“, dann hat O2 abgelehnt und das der Schufa mitgeteilt. 

@Seyarazizi use an pre paid card. If you try the next time, use a Tarif with „flex“ in the name.

This contract could be cancel after a month (both side). A normal contract has minimum runtime of 24 Month! And if you have Trouble with the quality of the O2 Network you don’t have to wait 24 Month to cancel. 

Hello @Seyarazizi,

welcome to our o2 Community 🙂

That is not so nice that your orders have been rejected in our credit assessments. Here a user has explained the credit assessment and Schufa score quite good in this article.

The score will be renwed every 3 months.

Best regards,

Gerrit

 

 

 

 

@schluej Die Ablehnung eines Vertrags speichert die Schufa nicht. Auch kann o2 nicht wissen, dass der Schufa-Score (Basisscore) bei 76% ist, denn auf diese Info haben die Schufa-Vertragspartner keinen Zugriff (TK-Anbieter bekommen einen Branchenscore zwischen 0 und 9999 bzw. Buchstaben A - P).

Hello @Seyarazizi, I just wanted to check in and see if you had already sent the letter requesting the explanation for the rejection.

Telefonica Germany GmbH & Co OHG 

Auskunftsstelle 

90345 Nürnberg 

Have you received any feedback on this yet?

Kind regards

Steffen

 

 

Ich habe am Donnerstag eine Benachrichtigung von Telefónica erhalten, dass sie mir aufgrund eines niedrigen SCHUFA-Scores keinen Vertrag anbieten können. Das verwirrt mich, da ich keine überfälligen Zahlungen oder Verträge mit irgendeiner Bank oder Firma habe. Ich bin unsicher, warum mein SCHUFA-Score niedrig ist.

Ich habe meine SCHUFA-Auskunft bestellt und festgestellt, dass mein Score nach jeder Ablehnung von O2 gesenkt wurde. Ich verstehe nicht, warum das passiert oder welche Schritte ich unternehmen sollte, um das Problem zu lösen.

Hello @Seyarazizi ,

you’d probably need to contact the Schufa about that, as they are the ones that keep your score and are responsible for the ways that it changes.

 

Kind regards, Sven

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