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Help, apparently my bank details are not prefilled in

  • May 6, 2021
  • 1 Antwort
  • 15 Aufrufe
M
Besucher:in

Hi there, 

I recently got a letter from O2 stating that my payment details/bank details are not pre-filled in my profile but when I log in, my bank details are already there. 

Is this something wrong with the system at all?

 

 

EDIT: verschoben in Englisch   o2_Maria

Lösung von o2_Tobias

Hi @mramoscasey, 

 

welcome to our English Community. Nice to meet you here. 

 

Did you recently order a new contract with o2?

 

If this is the case, we need a SEPA from you in order to continue to debit the open amounts from your bank-account. Please fill out the following SEPA-document: SEPA

 

Thanks a lot for your cooperation. 

 

Loving greetings,

Tobias

1 Antwort

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • May 14, 2021

Hi @mramoscasey, 

 

welcome to our English Community. Nice to meet you here. 

 

Did you recently order a new contract with o2?

 

If this is the case, we need a SEPA from you in order to continue to debit the open amounts from your bank-account. Please fill out the following SEPA-document: SEPA

 

Thanks a lot for your cooperation. 

 

Loving greetings,

Tobias

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