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Hardware Extra not delivered

Q
Rang

Hi Team,

I have bought Google Pixel 7 Pro with an O2 contract during Black Friday sale. And I have been offered Google Pixel Buds Pro as Hardware extra.

As per the registration for HardwareExtra, it was supposed to be delivered after 19 Dec 2022. But there is no update from O2 regarding the same, and upon checking with the O2 store they said they can't help me in any way.

 

And previous discussions shows that people have waited for almost a year before getting their products. I don't know what to do in this scenario.

 

Regards 

 

 

EDIT: verschoben von Android: Samsung, Xiaomi, Google Pixel & mehr   in Englisch: mobile    o2_Maria

4 Antworten

o2_Maria

Hello @Qaztro ,

Welcome to the community. 
Don't worry, it won't take a year for the supplement to ship. 
I have now asked my colleagues in the specialist department when the add-on will be sent out.
As soon as I hear back, I'll get back to you here. Please be patient.

Best regards,

Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
o2_Maria

Hello @Qaztro ,

I have now received feedback from the specialist department. Currently the buds are not available.
But your registration has arrived and as soon as we receive the goods, they will be shipped to you. Please be patient. 

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
Q
Rang

Hello @Qaztro ,

Welcome to the community. 
Don't worry, it won't take a year for the supplement to ship. 
I have now asked my colleagues in the specialist department when the add-on will be sent out.
As soon as I hear back, I'll get back to you here. Please be patient.

Best regards,

Maria

Hello Maria,

I understand that but still we don't know when the devices will be available to be delivered. It would have been helpful to have am approximate timeline to that, as when I contacted to O2 store they simply said that it is not O2 responsibility. Doesn't sound very helping when you are new customer of any service provider.

Looking forward to get device soon.

Regards,

Sohail

o2_Maria

Hello @Qaztro ,

in fact, it is so that we do not have a schedule here, for the delivery of the hardware extra.
As soon as we receive the delivery, we send it out to our customers. So we can only ask for patience. 

 

Best regards, 
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)

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