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I have been trying to port my number. I am a pre paid customer. I sent the filled and signed opt-in form two times. I kept sufficient balance in my account. Now , whenever my new provider sends request to O2, the porting request gets rejected. Could you please let me know the reason. I am really not getting any help since last week of june 2021.

@Suman Mitra You can set the opt-in option (Rufnummermitnahme) by yourself over the mein o2 service app. Please control if it really set.

 

Is this option available in mein O2 web version? I don’t have app and I can not install it as my number is already deactivated. 

@Suman Mitra Its only work in the o2 App for iOS or Android. If your number already deactivated it looks not good for you. Did you live in Germany. If yes call tomorrow the English hotline.

 

Hi @Suman Mitra ,
It's a pity that you want to leave us. Do you have enough credit on your prepaid card for porting and when was your number deactivated? Danke an @Joe Doe für deine Unterstützung!
Best regards
Larissa

Finally it was in process. On 28th July it will be activated at my new provider’s network. 

 

Thanks for your support.

Hi @Suman Mitra,

thank you for your reply. I´m happy and unhappy at the same time. Happy, cause it works and unhappy cause you leave us :pensive:

Maybe we can welcome you again as an o2 customer in the future.

Kind regards

Larissa

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