I have been trying to port my number. I am a pre paid customer. I sent the filled and signed opt-in form two times. I kept sufficient balance in my account. Now , whenever my new provider sends request to O2, the porting request gets rejected. Could you please let me know the reason. I am really not getting any help since last week of june 2021.
Lösung von Suman Mitra
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+5
Is this option available in mein O2 web version? I don’t have app and I can not install it as my number is already deactivated.
+5
Hi
It's a pity that you want to leave us. Do you have enough credit on your prepaid card for porting and when was your number deactivated? Danke an
Best regards
Larissa
Finally it was in process. On 28th July it will be activated at my new provider’s network.
Thanks for your support.
Hi
thank you for your reply. I´m happy and unhappy at the same time. Happy, cause it works and unhappy cause you leave us 
Maybe we can welcome you again as an o2 customer in the future.
Kind regards
Larissa
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