Gebuhren

Hello,

Thanks for the reply. Can i post sensitive data in this platform? Like customer number, contract number etc?

Hi 

I can understand that but  i need to include personal data in order for them to look into the matter.

 I have been following up some issues concerning my handy vertrag and the "Ratenplan" but something just does not add up and i would kindly ask you to look into it and clarify.

I received a letter from o2 dated the 03/08/2021 telling me that they have not been able to take my monthly installment for the phone from my account, which is €37,50 for the month of July obviously. So, i was supposed to pay the 37,50 normal monthly instalment plus €5,20 gebuhren which totals to €42,70. I made an instant transfer of €42,70 to the IBAN that was provided on the letter on thursday night. Now from here, the issue is supposed to be closed. Fine.

The normal monthly instalment that i pay for the phone is usually deducted from my Bank Account on the 22nd of every month according to the statements from my bank. Now, when i look at my O2 APP, i see that i still have €5,20 gebuhren to pay for the month of August. How is it possible that i still have €5,20 gebuhren to pay for August and the payment date has not yet passed? My Handyvertrag ends on 15/09/2021 which means i have only 2 months remaining and €75 to pay. And if you look at the Ratenplan on the o2 App, it shows that i still have 4 months remaining for the contract to end, which does not make sense at all. 

Hi @Ngallulah, 

until now, we did not receive any response from you under @o2_Support. 

Is your request already clarified?

If not, just reply to the private message under @o2_Support. Thanks a lot. 

Loving greetings,

Tobias