do you have prepaid or postpaid?

@Bumer 

Prepaid...

@Neo_On_Eon 

If the prepaid card is still active, go to the prepaid chat.

o2 Prepaid-Chat

If it is already deactivated, you no longer need to do anything with o2. Your new provider asks when the contract ends. This lasts until 90 days after deactivation.

Danke @Sächsin 

Hello @Neo_On_Eon, 

I see that Bumer has already given you some important information, great :) 

Have you already contacted us in the prepaid chat? Did everything work out with the number release? 

Best regards
Cora

Hi , 

I talked on the prepaid chat and I have been told that it will be made free, Thank you for your help and guidance. 

Regards,

Narender

Hello @Neo_On_Eon,

I'm very pleased that the chat helped you.

Please feel free to contact us at any time if you have any further questions.

Best regards

Giulia