I am encountering a significant problem with O2. In November 2023, I transferred two numbers, one belonging to my husband and the other to myself, from Telekom to O2. Following a protracted and convoluted process with O2, I received confirmation that both lines were successfully transferred to O2. However, to my surprise today, I discovered that no one can reach me because O2 mistakenly assigned my husband's number to me and deactivated his line. Upon contacting customer support, they acknowledged the error and informed me that I have to wait for a week for the issue to be resolved. I am deeply dissatisfied with this customer support experience, and the representative on the phone seemed to make light of the situation, suggesting I visit a store center instead of calling. Seriously? If I had been aware of these complications earlier, I would never have switched from Telekom to O2.
Edit o2_Sven 25.01.2024/13:27: Moved thread from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile