Extraordinary contract cancellation

There is no right to early termination, though o2 does usually agree to it if you have left the country permamanently. What documents did you send? 

In the next few days a moderator can have a look at your customer account and check the status. They will reply to you here. Maybe the documents didn’t arrive, were overlooked, or there is some other reason why the contract cannot be terminated early.

Hi @cerenin, 

welcome to our English community. 

Yes, it is a good idea that you send us the following documents again: 

• the deregistration notification of your place in Germany
• the registration notfication of your stay abroad (alternatively a confirmation of your landlord or of your appartment)
• the confirmation of the 3-month-fee

We sent you already an e-mail with this information on 25th July 2020. 

You have the possibility to transfer a payment from any bank outside of Germany. Just use this bank-account together with your customer-number as “reason for transfer”: 

Hypo Vereinsbank AG
IBAN: DE16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX

If you have any further questions, just let me know. 

Loving greetings,

Tobias

Hi @anasofiamunoz, 

thanks for contacting us here in our English community. 

In order to check everything concerning your cancellation because of moving abroad, I still need some more details from you. Therefore, you just have received a private message from me via @o2_Support. Please reply there to my request. 

Afterwards, I will let you know how the situation is with your cancellation. 

Thanks a lot. 

Loving greetings,

Tobias

The documents have to be checked by the department that decides about early termination, so nobody here in the forum will be able to make a decision. You should allow two weeks for a reply.

Hi Tobias,

I sent them via mail on friday by postnord from sweden to this Adress: Telefónica o2 Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg

best, ceren

Hi, good day! 

I was an Student in Germany and I after completing my studies i have been asked to leave germany. However i still have an active contract with o2 running that is supposed to end in 10.2021. As i am about to return back to India i would kindly request you to please terminate my contract earlier. 

Could you help me with this, please? I am afraid my contract is still running and I would like to know the documents i need to send for the cancelation process and if those can be sent by email or just by post. I would also request you to please help me with any necessary formalities and fees i need to pay is at least in process. I need answers, please. 

Regards,

Arshnoor Singh

Hi @Arshnoor, 

welcome to our English community. 

I am happy to help you with the cancellation because of moving abroad. 

Please see all instructions for cancelling your contract to an earlier date here in this link: http://g.o2.de/w21

As you see there, we need the following cancellation letter from you: extraordinary cancellation form for moving abroad 

Additionally, we need the following documents from you: 

• a de-registration certificate of your present place of residence
• a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
• your approval for us to charge you the all-inclusive basic fee for 3 months (see cancellation form)

As soon as we have received all these documents, we will deactivate your contract to the next possible date. 

If you have any questions, do not hesitate to contact us. 

Loving greetings,

Tobias

Edit: o2_Dennis 09.02.23 / link updated

Hi @Arshnoor 

we received all needed documents, thank you. Our colleagues, which are responsible for the final check will inform you of the approval.

Best regards and have a nice weekend,

Michi

Hello! I left Germany a month ago and before that i sent a letter to O2 informing about my situation and that i was leaving and not coming back to Germany. But today I received the bill from the past month, i want to know if this is usual and how many months will they still charge me. I didn’t received a letter of confirmation from O2 nor did i have access to any kind of customer service because the hotlines where always crashing and when not, nobody spoke english and with custome service in a shop i didn’t had any luck. So please could somebody tell me how they handle this situations because I fell like they are just taking money away without providing any service.

Greetings, Brenda.

Hi, thanks for the information! However I did send my abmeldung and all the necessary information for the extraordinary cancellation, that’s why i find it weird that I didn’t received a confirmation letter. I just need to know if the next payments will be the fee for canceling before the end of contract or  that they didn’t cancel my contract

Edit: o2_Dennis 09.02.23 / link updated

Hi, 

I have left Germany for good for about 5 years now, and I kept my old German number active for banking. but I no longer needs this therefore send cancelation as per extraordinary contract cancelation via Fax. 

Its been 3 days and no confirmation or acknowledgement yet. 

Thanks,

Vish