Hi @Shruti ,

the difference can be seen in the “Verbindungen”, the connections (of the Number ...63), those account for 29,42 € excluding taxes.

Please take a look at the “Einzelverbindungsnachweis”. In the App, click on the Button “Rechnungen and choose “Einzelverbindungen”. There, every connection outside of your flat will be listed and is also accessible as pdf-download.

Best regards,

Kurt

@o2_Kurt Hello,

Thank you for explaining the issue. But I believe I was offered free 100 sms as well in a month. So, could explain which service has been charged me 30 euro? 

Thank you very much for your response.

Have a good time.

Regards,

Shruti

Hi @Shruti ,

the SMS were being sent to a different country. Your tariff only has a flat for national SMS.

Do you recognize the number? There has been quite a few cases where apps has been involved. We do have a site, which explains it a bit better:

https://www.telefonica.de/aktuelle-information

We also have one right here in the Community:

We don’t host english versions of those website at this time, I’m afraid.

If you find yourself being in the unfortunate position of having an app like that installed, or have received one those mentioned SMS, please take the necessary steps to secure your device and let us know here.

Best regards,

Kurt

Hello @o2_Kurt ,

Firstly thank you very much for quick response.

I understood which sim card has been charged with extra sms service cost. I am just trying to figure out where the sms was sent. 

The above link is useful. I'll take all the precautions mentioned in the website.

Unfortunately it looks like lost some bucks and can't recover.

But thank you again for explaining things. 

I'll let you know if I have any more questions.

Have a great evening.

Regards,

SHRUTI.

Hi @Shruti ,

yes, please let us know if you need anything else.

That’s a shame, sorry to hear that. I hope that you didn’t loose to much data!

Best regards,
Kurt

Hello,

My contract with o2 started on 27 April 2022 for a Homebox wireless internet at 34,99 per month. I got a bill of 46 euros and 164 euros within April 27 2022 and June 2 2022. 

I can’t imagine why o2 charged this amount, isn’t it outrageous by industry standards, I rent the router, if I’m buying the router, how much is a router? A contract read 34,99, you have charged over 200 euros within a month? 
I demand an explanation, my name is Angela Aikhiobare 

Hello @Eben ,

welcome to the o2 Community .

Have you registered your contract to mein o2? You can access a detailed bill that shows all individual points that you are being charged for. The first bill for a HomeSpot contract could be higher than the normal monthly fee because it potentially includes additional one-time fees like shipping and the like. The dates for the bills don’t really fit together though for a single contract, do you maybe have more than just the HomeSpot one?

Kind regards, Sven