I have 20 euro extra charges in bill on the name of “Verbindungen & Services” charges. i am unable to get this. as i am English speaking, unable to get connected through Hotline too. please let me know whats the charges
edit o2_Vivian: verschoben Mobilfunkvertrag → o2 English Community: Mobile
Did you download the “Einzelverbindungsnachweis”?
Hi
welcome to our community. 
If you have a modern tariff with an allnet flatrate to German landline and mobile numbers there are just extra costs by calling service lines or for calls abroad.
Please check the itemized bill as
Greetings
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