Dear Madam/Sir
I am using O2 Prepaid M (18 GB) since 4 months ago, last month I have just used 8 GB of it, and it was supposed to be expanded. I got the message that it’s gonna be expanded but right after I got another message saying that O2 is gonna take money again from my account for a new packet! (Referenz: 1274645404)
I immediately canceled the contract, but I don’t have any internet now, bur O2 is still gonna take money from my account.
At the moment also I am being charged for using internet without packet.
I would be thankful if you could help me with this.
Best
Mahya Mohammadi