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Even after invoice paid, no internet

  • May 9, 2021
  • 2 Antworten
  • 30 Aufrufe
C
Besucher:in

Hello,

 

I paid my invoice after a reminder but still my internet does not work on my mobile, When i check the O2 app it does not even show how much data I got left with. The customer service does not help in English. 

Can anyone give me some advice??

 

Kind regards,

Chirag

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

Lösung von o2_Tobias

Hi @Chirag, 

 

welcome to our English Community. 

 

Thanks for your message. As @bs0 already indicated, it can take some 3-5 days until the transfer is booked in our systems. 

 

When exactly did you transfer the payment?

Did you indicate also your customer-number in the “Reason for transfer” (Verwendungszweck)?

 

I look forward to your reply. 

 

Loving greetings,

Tobias

2 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • May 9, 2021

When did your payment reach o2?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Tobias
o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • May 14, 2021

Hi @Chirag, 

 

welcome to our English Community. 

 

Thanks for your message. As @bs0 already indicated, it can take some 3-5 days until the transfer is booked in our systems. 

 

When exactly did you transfer the payment?

Did you indicate also your customer-number in the “Reason for transfer” (Verwendungszweck)?

 

I look forward to your reply. 

 

Loving greetings,

Tobias

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