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Esim deactivating

  • June 8, 2024
  • 5 Antworten
  • 162 Aufrufe
A
Besucher:in

Hello,

I have an iPhone 13 with sim card and 3 activated esim in my account, in which i use only 1 active esim.

I wish to cancel the all the esim, the multicard. and keep only the main sim.

is that possible?

pls can you deactivating the all the 3 esim, as i tried multiply time online and i shows due to technical issue unable.

 

Thanks

 

edit o2_Solveig 09.06.2024, 15:26 Uhr verschoben von o2 Mobilfunk → English o2 Community : Mobile

Lösung von Bumer

You cannot delete the multicards because your contract status is canceled. This can only be done through customer service.
If you want to extend, you have to select a Boost tariff, where Connect is included and the multicards remain free.

5 Antworten

Bumer
Legende
  • BumerLegende
  • June 8, 2024

where do you want to delete the eSIM profiles? in the o2 app or in the customer portal? But your contract status is not terminated?

witti
o2_Solveig
A
Besucher:in
  • AceSury
  • Autor
  • Besucher:in
  • June 9, 2024

In the customer portal.

i have cancelled my o2 contract which is ending on 11.07.2024.

i am looking for options now, for example if i extend the contract with o2 again, i will be charged 4.99€ per Esim profile. which i don't want and i don't know why i cant deactivate the esim by my self as the options is provided, all way shows i cant due to technical issue and try again later.

Thanks.

 

Bumer
Legende
  • BumerLegende
  • Lösung
  • June 9, 2024

You cannot delete the multicards because your contract status is canceled. This can only be done through customer service.
If you want to extend, you have to select a Boost tariff, where Connect is included and the multicards remain free.

o2_Solveig
o2_Solveig
  • o2_SolveigModeratorin
  • Moderatorin
  • June 9, 2024

Hello @AceSury ,
welcome to our o2 Community 😀
Bumer has already written it.
We can delete the esim for you.
Please enter the last 3 digits of the SIM card number here. 
We will also be happy to make you an offer for a contract extension. 
Please tell us the tariff and/or mobile phone you want. 
We will then send you an offer by e-mail. 🌸
Kind regard, 
Solveig 

O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • July 3, 2024

Hello @AceSury  

as we have not received any feedback here, I assume that you have been able to clarify your request elsewhere.

If you still need support or have any questions, please feel free to contact us.😊

Best regards
Daniela

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