Hello, Someone has hacked into my O2 account, changed billing Address and other addresses, Also ordered an eSim and now the Sim Card in my phone is blocked and not working. I am not sure how to block that eSim and get my Sim Card working again. Please help!!!
Edit o2_Bianca 17.05.2024 09:36Uhr: Moved from SIM-Karte Bestellung&Aktivierung to English o2 Community mobile
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Hello
welcome to our o2 Community 
That is a shock that your account has been hacked and your SIM card swapped with an eSIM which is itself already blocked. I have informed our Cusomer Protection team.
Here I we have an article about what to do when an account got hacked.
Your SIM card got exchanges and deactivated. You can order an exchange SIM only or get one via one of our shops.
Best Regards,
Gerrit
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