I have one question and I hope that the experts here could help me.
I need to cancel one of the subscriptions that I have, because the user of the mobile phone it’s back in my home country.
I need to know if it is possible to do the process online or not.
Thanks in advance.
Edit o2_Sven: Moved to the English o2 Community
+7
You can terminate the contract to the end of the minimum term with one months’ notice.
If it’s your contract then you would have to leave the country to be able to terminate it early. The user is irrelevant if this is a different person.
You can terminate the contract to the end of the minimum term with one months’ notice.
If it’s your contract then you would have to leave the country to be able to terminate it early. The user is irrelevant if this is a different person.
so, in base of your answer, this means that I need to keep the line and I must to paid the tariff, even if the line is not in use? what type of policy is this?...definitely I’m convinced that my home country is not a third world country and Germany moves to that position. Another extra point to scare immigrants.
+7
It is not a policy, it is a contractual agreement you decided to enter into voluntarily. Why did you enter into a contract if you are not prepared to fulfill its obligations? If that is normal in your home country then that's unusual but good for you, however, you can't expect other countries to do things the same way. Scaring immigrants? Third world situation? Sorry, but what a ridiculous argument!
Incidentally, o2 offers contracts that can be terminated at any time with 4 weeks' notice. They are more expensive but a good choice for people who want the flexibility you are after. Or you could opt for prepaid instead.
Hello
thank you for your enquiry with us in the community. 
I can assure you quite clearly that the contract conditions etc. are not about disadvantaging people who come to Germany from other countries and use a contract here. I would like to draw a very clear line here.
As
Until when does the contract run regularly? Of course, you can already submit the notice of termination. It will then be set up at the end of the contract.
Or do you know someone who would want to take over a contract?
Kind regards
Jessica 
It is not a policy, it is a contractual agreement you decided to enter into voluntarily. Why did you enter into a contract if you are not prepared to fulfill its obligations? If that is normal in your home country then that's unusual but good for you, however, you can't expect other countries to do things the same way. Scaring immigrants? Third world situation? Sorry, but what a ridiculous argument!
Incidentally, o2 offers contracts that can be terminated at any time with 4 weeks' notice. They are more expensive but a good choice for people who want the flexibility you are after. Or you could opt for prepaid instead.
Really?
Hello
thank you for your enquiry with us in the community.
I can assure you quite clearly that the contract conditions etc. are not about disadvantaging people who come to Germany from other countries and use a contract here. I would like to draw a very clear line here.
As
Until when does the contract run regularly? Of course, you can already submit the notice of termination. It will then be set up at the end of the contract.
Or do you know someone who would want to take over a contract?
Kind regards
Jessica
Hi Jessica, thanks for your polite answer.
I found that this situation is not fair, BTW nobody warn to me that this situation will comes. I guess that I express correctly when I said that I just need to end only one service of the services that I hired. Commonly this process is clear and smooth in other latitudes, but I understand that your colleague found this ridiculous (poor him). I will continue pay the tariff till 06.2022 because I will be here till September this year when I will move to another country in America again. Just FYI, in my home country close to 20 years ago, we experienced the same situation like this, but after some discussions at the government level, they solved in the favor of the final consumer. I expected in the past that the situations against the customers here in Germany are better here. So, about the termination letter that I need to fulfill, do you have a kind of template or something like that?. I would like to prevent the situation of the other services that I have hired to not getting the same problems when I leave this country in September.
Thanks in advance.
Leonardo.
+7
I’m genuinely intrigued by your expectations. From your username I am guessing that your home country is Chile. Unfortunately Google did not provide any helpful information but as the situation you describe is most unusual from a contract point of view, perhaps you could point me to the law or regulation in your home country that states that a contract holder can terminate a contract early if another person who is using that contract does not need it anymore. And if this exists, how on earth is it not constantly abused by people who just want to end their contract early?
You can use this form to terminate the contract:
Btw, I am not a colleague of Jessica’s (Jessica works for o2, I do not), but to correct one thing: I did not say what you expected was ridiculous (though I do think it is unrealistic, certainly in European and North American consumer contract terms, I cannot speak for other countries), what I wrote was that using the immigrant / foreigner card and the suggestion of a third world situation as an argument was ridiculous.
I’m genuinely intrigued by your expectations. From your username I am guessing that your home country is Chile. Unfortunately Google did not provide any helpful information but as the situation you describe is most unusual from a contract point of view, perhaps you could point me to the law or regulation in your home country that states that a contract holder can terminate a contract early if another person who is using that contract does not need it anymore. And if this exists, how on earth is it not constantly abused by people who just want to end their contract early?
You can use this form to terminate the contract:
Btw, I am not a colleague of Jessica’s (Jessica works for o2, I do not), but to correct one thing: I did not say what you expected was ridiculous (though I do think it is unrealistic, certainly in European and North American consumer contract terms, I cannot speak for other countries), what I wrote was that using the immigrant / foreigner card and the suggestion of a third world situation as an argument was ridiculous.
Hi.
You right, I’m from Chile and I was a user of movistar (telefonica españa) there. The local regulations said, that you are free to end the contract with 30 days of notification at any time during the normal contract period of 18 months. This regulation was made in year 2010, before that the rule said that you are not allow to leave the contract before the end of 18 months validity. When I live in the States (Orlando, FL), works in the same way as Chile, also in Brazil, Argentina and Colombia. That’s why I have some expectations about the treatment to the end customers. In South America we looks Germany as a country on which the rights for the persons are better than the rights that we have it there. And it is better to not talk about the rates, you really surprise how cheap is the services there 600Mbps F.O. symmetric for 20EUR monthly with movistar; Unlimited surfing with 5G for 8EUR monthly and so on.
+7
OK, thank you for explaining that. I now understand that you are in fact referring to the possibility to terminate at any time for no reason. In Germany the minimum term can legally be a maximum of 24 months, during which you do not have a right to terminate the contract unless you (the contract holder) move to a location where the service cannot be provided. After that period you can terminate the contract at any time by giving one month’s notice. Having fixed minimum terms like this is very common in Europe and was also like this in the USA until around 2015. The reason is that with a two year contract you usually receive a discount or a subsidised phone. Providers in the USA no longer do this, but this naturally resulted in an overall increase in prices.
You can specifically take out a contract with no minimum term in Germany as well, as I mentioned in my earlier post, but such contracts are usually more expensive than fixed-term contracts. It appears you were not told about this option when you took out your contracts. If you concluded the contracts in a shop, this is possibly because the shops earn less commission from such contracts, so they won’t offer them unless a customer specifically asks.
https://www.o2online.de/tarife/
Here you will see the option “Gewählte Mindestlaufzeit” (selected minimum term).
Hello everyone,
exactly, from my side again - we users with an o2_ in front of the name are official o2 employees. Some of our very esteemed users, such as
Here, for example, it would not have been possible for me to describe the development in different countries. I don't have the knowledge. Thank you for the exchange.
I think in this concern we just have to start from the point of view that every country and every provider offers different contract conditions. And it can also be the case in reality that the conditions of the same company are different in different countries.
At the end of the day, it is the signed contract conditions that are part of the contract in this concern.
As bs0 says, it is of course not ideal in this case that you,
A quick question: are you also seeking extraordinary termination of your contract due to moving abroad? Or does your contract end accordingly when you leave the country around the same time?
Otherwise, I have the relevant information for you here:
Kind regards
Jessica
Hello everyone,
exactly, from my side again - we users with an o2_ in front of the name are official o2 employees. Some of our very esteemed users, such as
Here, for example, it would not have been possible for me to describe the development in different countries. I don't have the knowledge. Thank you for the exchange.
I think in this concern we just have to start from the point of view that every country and every provider offers different contract conditions. And it can also be the case in reality that the conditions of the same company are different in different countries.
At the end of the day, it is the signed contract conditions that are part of the contract in this concern.
As bs0 says, it is of course not ideal in this case that you,
A quick question: are you also seeking extraordinary termination of your contract due to moving abroad? Or does your contract end accordingly when you leave the country around the same time?
Otherwise, I have the relevant information for you here:
Kind regards
Jessica
Thanks for your answer Jessica.
The thing that I look for is to end one of the lines that I hired, I have 3 mobile lines hired for my family members and now one of them left the country. I guess that it is possible to do that because I’m still being an O2 customer. But now, due to this situation I think that the better solution is to wait till May 2022 and close all my contracts here in O2 and get some prepaid cards meanwhile I’ll return to my country during second semester this year.
Hello
As some time has passed since you placed your inquiry we wanted to make sure wether you are still in need of assistence with the cancellation of the unused 3rd contract.
Or is your decision final on terminating all 3 contracts at the same time once you’re leaving Germany permanently by the time September comes around? If so, are there any questions left unanswered?
Take care, Rebecca
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